Engineer I role in project planning and control for projects in Process, Manufacturing, Production Industry at AtkinsRéalis. Focus on cost management, scheduling, and project delivery.
About the role
- Engineer-Cloud & Infra Engg providing technical support in a 24/7 rotational shift model. Supporting users in resolving technical issues for desktop environments.
Responsibilities
- Responding to client support requests and contacting User to find out the nature of the problem.
- Resolving user issues related to basic desktop issues related to deployed software images, software packages, delivered patches, security updates and necessary tools for user desktop/laptops.
- Escalating software and other application issues to the subject teams.
- Troubleshooting desktop/laptop hardware and software issues, that can be worked upon remotely.
- OS/ Office/ basic system application/Anti-Virus client support.
- Outlook, browser, Printer/scanner installation, configuration and troubleshooting on client system.
Requirements
- 5-8 Years
- knowledge on English and Thai Language
- 5+ Years of experience with good communication in English Language
- technical skills on windows desktop platform
- Strong experience & Knowledge of ITIL Process
- Strong experience & Knowledge of MIM.
- Additional Installed, modified, and made minor repairs to computer hardware and software systems
- Understood VPN configuration and mobile device security protocols
- Fielded support calls, chat, email, and other communication from users
- Consulted with users to determine steps and procedures taken to identify and resolve the problem
- Managed user accounts, groups, and permissions within Active Directory
- Performed on-site IT support tasks like hardware repairs, equipment installation, and cabling
Benefits
- 24/7 Operations- Rotational Shift & week Offs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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