Hybrid Business Analyst

at Birlasoft

• Job title: Business Analyst
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, BIRLASOFT OFFICE, United States

About the role

• Specialist Business Analyst focusing on project management and quality assurance in the US. Managing projects, teams, and vendor relationships in a hybrid work environment.

Responsibilities

• Serve as Product Owner for custom platforms, managing sustainability programmes and field trials for key clients
• Develop and champion project processes and procedures to bridge gaps between client and internal teams, ensuring business solution acceptability
• Facilitate prioritisation of annual roadmaps, aligning features with high-level business initiatives
• Elicit, document, and manage use cases and requirements for client approval; develop features and user stories for development teams
• Organise and facilitate daily scrum meetings, user story grooming, system demos, sprint, and release planning
• Lead Quality Assurance (QA) efforts to ensure the highest level of product accuracy and quality in production releases
• Process map current and future states to support strategic initiatives and identify process improvements
• Collaborate with cross-functional teams, including software architects and engineers, to propose and deliver system solutions
• Develop comprehensive project documentation, including business and functional requirements, user stories, test plans, and training materials
• Manage and build strong vendor relationships, including contract negotiations with software vendors
• Lead and mentor Business Analyst and Quality Assurance teams, including recruitment, coaching, and performance management
• Promote continuous improvement through retrospectives and implementation of action items
• Perform helpdesk and client support activities as required

Requirements

• Bachelor’s degree in Business Administration, Information Technology, or related field
• Advanced degree or relevant certifications (e.g., Certified Scrum Master, CBAP, ISTQB) are advantageous
• Minimum 5 years of progressive experience in business analysis, QA, and project management roles
• Proficient in Agile-Scrum and Waterfall development methodologies
• Highly skilled in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams, OneNote) and Confluence
• Experienced in process mapping tools such as Blue Works Live and Visio
• Familiarity with issue and project tracking tools such as JIRA and Agile Craft
• Data analysis skills with tools such as WinSQL
• Strong analytical and communication skills, with the ability to effectively present to diverse audiences
• Excellent problem-solving abilities using research and analytical methods
• Demonstrated leadership in developing and managing teams and vendor relationships
• Ability to work flexibly and effectively under pressure in deadline-driven environments
• Enjoys taking on challenging and complex projects.

Benefits

• Flexible work environment
• Professional development opportunities