Customer Success Manager managing customer portfolios at preezie. Improving customer experience and retention with a hybrid work model in Australia.
About the role
- Director leading global digital initiatives and commercial strategies at BioNTech. Collaborating with stakeholders to optimize digital engagement while ensuring regulatory compliance.
Responsibilities
- Act as global business owner for digital platforms
- Define global digital strategy, roadmap, and governance for commercialization
- Subject matter expert in emerging digital trends, platforms, and tools in commercial pharma
- Translate global and local business objectives into actionable digital programs and measurable outcomes
- Lead the design and development of new digital capabilities in partnership with IT and regional teams
- Drive rollout and adoption across regions, partnering with local business owners to ensure alignment with local needs and regulations
- Establish and monitor KPIs, dashboards, and reporting frameworks for digital initiatives
- Communicate business impact of digital programs to senior leadership
- Ensure compliance with GxP, FDA, EMA digital regulations
Requirements
- 8+ years of experience in pharma commercial digital product ownership or transformation roles
- Demonstrated experience managing and optimizing commercial digital platforms
- Strong knowledge of systems integration and analytics tools
- Proven experience in leading global/multi-region digital initiatives
- Experience working with senior stakeholders, with ability to influence at executive level
- Bachelor's degree in business, Information Systems, or related field; advanced degree preferred
- Strong program/project management background with ability to manage complex cross-functional initiatives
- Familiarity with compliance, governance, and data protection in digital ecosystems
Benefits
- Medical, Dental and Vision Insurance
- Life, AD&D, Critical Illness Insurance
- Pre-tax HSA & FSA, DCRA Spending Accounts
- Employee Assistance & Concierge Program (EAP) available 24/7
- Parental and Childbirth Leave & Family Planning Assistance
- Sitterstream: Virtual Tutoring & Childcare Membership
- Paid Time Off: Vacation, Sick, Bereavement, Holidays (including Floating) & Year-End U.S. Shutdown.
- 401(K) Plan with Company Match
- Tuition Reimbursement & Student Loan Assistance Programs
- Wellbeing Incentive Platforms & Incentives
- Professional Development Programs
- Commuting Allowance and subsidized parking
- Discounted Home, Auto & Pet Insurance
- …and more!
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