Founded in 1978, Biogen is a leading biotechnology company that pioneers innovative science to deliver new medicines to transform patients’ lives and to create value for shareholders and our communities.
We apply deep understanding of human biology and leverage different modalities, to advance first-in-class treatments or therapies that deliver superior outcomes.
Our approach is to take bold risks, balanced with return on investment to deliver long-term growth.
With approximately 7,000 people worldwide, we are truly a global organization, headquartered in Cambridge, Massachusetts, which is also home to our research operations.
Our international headquarters are based in Baar, Switzerland and we have world-class manufacturing facilities in North Carolina and Solothurn, Switzerland.
We offer therapies globally through direct affiliate presence in 30 countries and a network of distribution partners in over 50 additional countries.
For more information, please visit www.biogen.com.
Community Guidelines: https://www.biogen.com/community-guidelines.html
Follow us on social media –  LinkedIn, Facebook, X, and YouTube.

Biogen

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customer-success-manager

Biogen is a biotechnology company dedicated to discovering, developing, and delivering innovative therapies for people living with serious neurological diseases, including Alzheimer's disease, multiple sclerosis, and spinal muscular atrophy. With a strong emphasis on research and development, Biogen continues to advance the science of neurology through clinical trials and strategic partnerships, while also striving for access and health equity in healthcare.

Founded in 1978, Biogen is a leading biotechnology company that pioneers innovative science to deliver new medicines to transform patients’ lives and to create value for shareholders and our communities. 

We apply deep understanding of human biology and leverage different modalities, to advance first-in-class treatments or therapies that deliver superior outcomes. Our approach is to take bold risks, balanced with return on investment to deliver long-term growth.

With approximately 7,000 people worldwide, we are truly a global organization, headquartered in Cambridge, Massachusetts, which is also home to our research operations. Our international headquarters are based in Baar, Switzerland and we have world-class manufacturing facilities in North Carolina and Solothurn, Switzerland. We offer therapies globally through direct affiliate presence in 30 countries and a network of distribution partners in over 50 additional countries.

For more information, please visit www.biogen.com. Community Guidelines: https://www.biogen.com/community-guidelines.html

Follow us on social media –  LinkedIn, Facebook, X, and YouTube.

• Drive excellence in customer operations with a focus on Rare Disease
• Identify and select opportunities to advance customer engagement model
• Maintain and evolve a coherent business excellent framework
• Implement and lead strategic account planning
• Drive aligned approach towards optimizing patient journey
• Analyze and utilize customer engagement data
• Design and lead programs for rare disease capabilities
• Assess quality of customer engagement and implement enhancements
• Guide field team leaders in training programs
• Partner with international roles on data infrastructure and CRM utilization

Senior Manager, Rare Disease Customer Engagement Excellence

Sr Manager focusing on customer engagement excellence in Rare Disease for Biogen. Collaborating cross-functionally to optimize patient journeys and enhance capabilities in customer operations.

manager

• Sell Neurology products with key stakeholders in the Multiple Sclerosis community: including Neurologists, allied health professionals, and local MS chapters.
• Develop and execute on sales plans for assigned territory.
• Convey complex clinical and reimbursement information to customers and key stakeholders regarding Biogen products.
• Utilize exemplary interpersonal skills and directed probing to uncover and address the customer's educational needs.
• Work closely with cross functional peers to help ensure customers are appropriately educated about available Biogen support services.

Senior Territory Business Manager – Northern California Specialty Franchise

Selling Neurology products with key stakeholders in the Multiple Sclerosis community. Developing and executing sales plans for the assigned territory while educating customers about Biogen support services.

account-executive

• Drive patient identification and market development for SMA & ALS by building and executing against a territory strategy and account specific plans.
• Continuously assess sales opportunities within markets and accounts to maintain and grow their business.
• Maximize relationship with physicians through effective call planning and execution.
• Collaborate with internal/external stakeholders to ensure access and logistics at site of care.
• Execute programs, in-services, and lunch-and-learns for their territory.
• Determine suitable travel schedule and call plan for adequate coverage of key accounts.

Rare Disease Account Executive – Mid Atlantic

Account Executive driving patient identification and market development for SMA & ALS in healthcare. Collaborating with physicians and treatment clinics to optimize market strategies.

• Support patients/families to work through the steps required to gain access to therapy (disease and product education, site of care coordination, understanding of payer policy and procedure, and other support services)
• Play the role of patient advocate in cross functional meetings with internal partners (Case Manager, Account Executive, Market Access & Reimbursement to build and maintain accurate case plans for patients (e.g., case histories, insurance, ongoing coverage needs, treatment plan changes, etc.)
• Works cross functionally to identify and support the resolution of patient access barriers including insurance coverage, reimbursement, financial limitations, site of care, procurement/distribution issues
• Works with Market Access & Reimbursement team members to ensure appropriate reimbursement, engage with payers, specialty pharmacies, and specialty distributors to ensure access
• Must be able to provide strong emotional support for individuals living with rare diseases and their loved ones/caregivers and collaborate with them in a way that allows forward progress
• Be knowledgeable of any changes in the patient access environment to proactively identify issues that may impact access and communicate information appropriately to patients/caregivers
• Complete a comprehensive assessment of the individual needs of the patient considering the patient’s family and team of healthcare providers. This assessment will include understanding the individual’s payer policies, plan designs, including Medicaid coverage if applicable, as well as the healthcare system local to the patient.
• Develop and offer solutions to the family, when necessary, that may also include communication of alternative insurance options and how families can best connect to available resources
• Educates patients, families, and caregivers on product and all Biogen Patient services
• Develop activities with the goal of achieving greater openness and understanding of rare disease
• Build your own rare disease network/relationships through local advocacy groups, rare disease related events, and attending national conferences
• Become an expert on the Rare Disease portfolio and Biogen resources to provide the highest level of patient/caregiver support with the goal of positively impacting the patient journey

Rare Disease Family Access Manager

Family Access Manager helping patients navigate the Rare Disease journey. Engaging stakeholders to facilitate therapy access and improve patient outcomes.

data-scientist

• Provides leadership and expertise in all aspects of Clinical Data Management for assigned clinical trials
• Manages the flow of all Clinical Data throughout the clinical study lifecycle, from initial Case Report Form (CRF) development to Clinical Study Reporting (CSR)
• Ensure effective project planning, risk management and provision of high-quality data deliverables
• Leads the design and development of eCRFs, ensuring adherence to Biogen standards throughout
• Coordinates the development and testing of data management system edit checks and the listings/reports/tools utilized for the data review and discrepancy management activities
• Develops Data Management Plan documents utilized to deliver accurate, timely, consistent, and quality clinical data
• Acts as the primary and accountable Data Management (DM) representative to the study management team
• Partners with key cross functional team members to develop and implement project plans for assigned studies

Principal Clinical Data Lead

Founded in 1978, Biogen is a leading biotechnology company that pioneers innovative science to deliver new medicines to transform patients’ lives and to create value for shareholders and our communities. We apply deep understanding of human biology and leverage different modalities, to advance first-in-class treatments or therapies that deliver superior outcomes. Our approach is to take bold risks, balanced with return on investment to deliver long-term growth. With approximately 7,000 people worldwide, we are truly a global organization, headquartered in Cambridge, Massachusetts, which is also home to our research operations. Our international headquarters are based in Baar, Switzerland and we have world-class manufacturing facilities in North Carolina and Solothurn, Switzerland. We offer therapies globally through direct affiliate presence in 30 countries and a network of distribution partners in over 50 additional countries. For more information, please visit www.biogen.com. Community Guidelines: https://www.biogen.com/community-guidelines.html Follow us on social media –  LinkedIn, Facebook, X, and YouTube.

Biogen

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