Director of Claims Operations overseeing Accident Benefits to drive growth and customer service at Intact. Collaborating with executives and managing team resources for effective delivery.
About the role
- Operations Specialist II supporting work order triaging and SLA management for BinSentry, enhancing operational workflows for ProSense HD device deployment and inventory management.
Responsibilities
- Triage work orders to USA, Canada and international partners, technicians and customers
- Clearly communicate work schedules to all invested parties (partners and technicians)
- Develop and implement service support strategies to enhance customer satisfaction
- Monitor, analyze, and report on KPIs to assess performance and identify areas for improvement
- Perform cost and performance analysis of production, service and inventory
- Utilize data analytics to drive decision-making and improve efficiency
- Identify opportunities for cost savings and process optimization
- Lead the work order pre‑completion workflow by auditing service visits, enforcing closeout standards, and optimizing processes to reduce aging tasks and improve SLA adherence
- Perform Service Triage activities for the Brazilian market and support Brazil installation efforts
Requirements
- Bachelor's degree in Business, Computer Science, Operations Management, Supply Chain, or a related field (Required)
- 4+ years of experience in operations, logistics, or service support management
- Strong analytical skills with experience in KPI tracking and data-driven decision-making
- Excellent team management abilities
- Proven ability to streamline processes and improve operational efficiency
- Strong communication and problem-solving skills
- Proficiency in operations management software, ERP systems, and data analytics tools.
Benefits
- Comprehensive benefits package, including health and dental
- Opportunities for professional growth and leadership development
- A collaborative, innovative hybrid work environment
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