Account / Contract Manager responsible for customer relationships and contract management across North of England. Aiming for first-class service and continuous improvement in contract performance.
Responsibilities
Full responsibility for site and contract P&L, ensuring financial targets are met and exceeded.
Manage day-to-day customer relationships, acting as the main point of contact and resolving issues proactively.
Deliver high standards of service while maintaining strong, long-term customer partnerships.
Plan, organise, and prioritise workloads to ensure smooth and efficient operations.
Monitor performance, costs, and service delivery, driving continuous improvement.
Coordinate internal teams and external stakeholders to meet contractual requirements.
Ensure compliance with company procedures, health and safety, and regulatory standards.
Produce accurate reports and forecasts to support operational and commercial decision-making.
Requirements
**Our essential requirements**
Ability to reconcile a profit and loss spreadsheet in an excel format.
Proven track record of delivering continuous improvement within an Operational/Service environment.
Knowledge of existing and impending environmental and health and safety legislation.
Benefits
**And here’s why you’ll love it at Biffa.**
Ongoing career development, training and coaching – Because if you don’t grow, we don’t grow.
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