Director of Claims Operations overseeing Accident Benefits to drive growth and customer service at Intact. Collaborating with executives and managing team resources for effective delivery.
About the role
- Junior Promotions Operations Officer at BID Operations managing promotional activities and client inquiries. Collaborating with internal teams and enhancing client experiences in a bilingual environment.
Responsibilities
- Review promotion applications to ensure eligibility criteria are met.
- Set up client accounts in accordance with promotion requirements.
- Coordinate with the promotional gift logistics team on procurement status and tracking.
- Engage with stakeholders by providing advice on promotion details and addressing inquiries.
- Efficiently resolve or escalate unresolved promotion-related issues.
- Collaborate with front-office teams to handle promotion-related inquiries effectively.
- Oversee the use of technical tools and platforms, including the CRM system.
Requirements
- Bilingual proficiency in English and Chinese (Mandarin).
- Fresh Graduate are welcome to apply
- Strong attention to detail and a commitment to accuracy.
- Ability to work effectively under pressure in a fast-paced environment.
- Quick learner with the ability to absorb and apply information efficiently.
- A team player with excellent collaboration skills.
- Proficiency in Microsoft Office (advanced Excel skills are an advantage).
- Willingness to work on public holidays.
- Prior experience in a similar role is preferred.
Benefits
- Opportunities for enriching career growth, including exposure to regional contexts.
- Healthcare coverage (medical, dental, optical), gym benefits.
- Flexibility in smart casual dress code.
- Young, vibrant and open work culture.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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