Hybrid General Manager – Home Secured Lending

at Best Egg

• Job title: General Manager – Home Secured Lending
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: $250,000 - $290,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Wilmington, United States

About the role

• General Manager overseeing Home Secured Lending product strategy at Best Egg. Leading all aspects of business, including P&L management and customer engagement.

Responsibilities

• Accountable executive for the Home Secured Loan P&L – including setting revenue goals, managing investments, and optimizing costs.
• Define the product strategy and customer experience - Develop a 3+-year vision aligned with Best Egg’s broader strategic goals.
• Design a digital-first low-friction customer experience that differentiates Best Egg from traditional home equity lending.
• Adjust strategy dynamically based on market performance, competitive trends, and data insights.
• Leverage customer insights and design thinking to define a differentiated value proposition across multiple customer segments.
• Identify and prioritize expansion opportunities such as HELOCs, home improvement loans, and hybrid lending products.
• Launch and operationalize the business
• Create end to end customer journeys – from application and underwriting to servicing and repayment.
• Lead go-to-market strategy, including MVP definition, launch timelines, and multi-state rollout.
• Build or partner to establish infrastructure for underwriting, collateral valuation, title verification, closing and servicing.
• Develop multi-year forecasts and manage key financial and operational KPIs.
• Collaborate with Marketing, Credit, and Capital Markets to refine acquisition, pricing, and loan funding strategies.
• Partner with legal, compliance, and operations to ensure adherence to all applicable regulations and state-specific requirements.
• Collaborate with Capital Markets and Investor Relations to align product features and risk profiles with investor expectations.
• Determine appropriate resource allocation (dedicated vs. shared, internal vs. vendor)
• Lead a high-performing cross-functional leadership team across Product, Risk, Marketing, Operations, and Technology
• Foster a culture of collaboration, innovation and accountability.
• Mentor and empower team members to operate with ownership, speed and excellence.
• Manage external stakeholder relationships
• Build and maintain relationships with partner banks, servicers, and compliance advisors.
• Serve as an external advocate for Best Egg’s Home Secured Lending initiative, enhancing brand credibility in the market.

Requirements

• Education - Bachelor’s degree required; MBA or advanced degree preferred.
• 10+ years of experience in consumer lending, preferably in mortgage, HELOC, or home equity products.
• Proven success in P&L ownership and launching or scaling secured lending products.
• Deep knowledge of lending regulations and compliance across secured consumer credit.
• Experience digitizing manual lending processes, such as title verification and closing workflows.
• Strong experience managing third-party vendors and complex partner ecosystems.

Benefits

• In addition to semi-monthly salary payments, this position is also eligible for an annual incentive bonus based on individual and company performance.
• Yearly incentive bonus target 40% of base salary.
• This position may also be eligible for a long-term cash incentives.