Hybrid Director, First Line Controls

at Best Egg

• Job title: Director, First Line Controls
• Job type: Full Time
• Experience level: Lead
• Salary: $130,000 - $175,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Wilmington, United States

About the role

• Director of First Line Controls at Best Egg driving operational risk management and compliance excellence. Leading initiatives to establish a robust first line of defense control environment.

Responsibilities

• Establish and lead a robust first line of defense (1LOD) control environment supporting a critical operational function within Best Egg.
• Partner closely with operational leadership to design, implement, and continuously improve the control framework that ensures effective risk management, regulatory compliance, and operational excellence.
• Build and lead a program focused on identifying risks, implementing preventative and detective controls, monitoring operational performance, and strengthening governance across processes, vendors, and partner activities.
• Serve as a key liaison between Operations, Risk, Compliance, Legal, and Internal Audit to ensure the business maintains a strong and scalable control environment while continuing to innovate and grow.
• Design, implement, and mature a comprehensive first line of defense control program supporting a core operational department.
• Establish standardized frameworks for risk identification, control design, documentation, and monitoring across key processes.
• Develop and maintain process risk assessments (RCSA), control inventories, and control testing methodologies aligned with enterprise risk standards.
• Ensure the department maintains strong governance over operational, regulatory, and third-party risks.
• Partner with operational leaders to identify key risks across processes, systems, vendors, and customer interactions.
• Establish monitoring routines and performance metrics that identify emerging risks, control breakdowns, or operational vulnerabilities.

Requirements

• Bachelor’s degree in Business, Finance, Risk Management, Operations, or related field; Master’s degree preferred.
• 8+ years of experience in operational risk, controls, audit, compliance, or risk management within financial services, fintech, or banking.
• Demonstrated experience developing and executing RCSA programs, control frameworks, and issue management processes.
• Strong knowledge of first line of defense risk management practices and operational control environments.
• Experience partnering with operational teams to embed risk management into business processes.
• Familiarity with regulatory expectations impacting consumer lending operations.
• Strong analytical skills with the ability to interpret complex operational data and identify emerging risks.
• Exceptional leadership, communication, and stakeholder management skills with the ability to influence across multiple organizational levels.
• Experience interacting with internal audit and enterprise risk management functions preferred.

Benefits

• Pre-tax and post-tax retirement savings plans with a competitive company matching program
• Generous paid time-off plans including vacation, personal/sick time, paid short-term and long-term disability leaves, paid parental leave, and paid company holidays
• Multiple health care plans to choose from, including dental and vision options
• Flexible Spending Plans for Health Care, Dependent Care, and Health Reimbursement Accounts
• Company-paid benefits such as life insurance, wellness platforms, employee assistance programs, and Health Advocate programs
• Other great discounted benefits include identity theft protection, pet insurance, fitness center reimbursements, and many more!