Director of Client Success at Redwood Logistics driving revenue growth and customer retention across enterprise transportation clients. Leading a team to optimize logistics execution and build C - suite relationships.
About the role
- Client Success Manager at BEON.tech connecting LATAM developers with innovative U.S. companies. Oversee client relationships and ensure project success through strategic partnership.
Responsibilities
- Gestionar la relación integral con clientes, actuando como principal punto de contacto y partner estratégico durante todo el ciclo de la cuenta.
- Comprender en profundidad los objetivos del negocio del cliente y traducirlos en necesidades técnicas claras para los equipos de desarrollo.
- Facilitar la comunicación entre clientes y equipos técnicos internos, asegurando una correcta coordinación en la asignación de recursos, definiciones de prioridades y gestión de cambios.
- Detectar de forma temprana riesgos vinculados a la relación o a la operación de las cuentas, proponiendo e implementando planes de mitigación que aseguren la continuidad del servicio.
- Gestionar situaciones de conflicto o desviaciones en expectativas técnicas o comerciales, promoviendo soluciones alineadas a los objetivos tanto del cliente como de BEON.
- Realizar seguimiento constante de métricas de servicio (performance de los equipos, feedback del cliente, niveles de satisfacción y retención).
Requirements
- Nivel avanzado de inglés (excluyente).
- Habilidades de liderazgo y organización.
- Experiencia mínima de 3 años en roles relacionados con account management, customer success o gestión de cuentas en empresas de desarrollo de software o servicios IT.
- Excelente manejo de stakeholders.
- Experiencia en la industria del desarrollo de software.
Benefits
- Cobertura médica OSDE 210.
- Clases de inglés y portugués.
- Reintegro de cuota de gimnasio: elegí el gimnasio que te guste y BEON te reintegra la cuota.
- Masajes in company con la ONG En Buenas Manos.
- Sesiones de reflexología in company.
- Almuerzo a cargo de la empresa.
- Modalidad de trabajo: hibrido.
- Afters, actividades y mucho más!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Engagement Specialist engaging with clients and driving adoption of Practical Guidance at LexisNexis Australia. Collaborating with teams to embed solutions in user workflows with a focus on customer satisfaction.
Provide technical, clinical, educational, and sales support for Abbott leadless technology. Educating healthcare providers and driving therapy adoption in the Great Plains Territory.
Customer Success Team Lead managing Customer Success Managers and Account Managers for Clio's EMEA operations. Driving retention, adoption, and growth in a client - focused role.
Partner Success Associate enhancing partnerships through insights and performance analysis in a leading commerce technology company. Supporting marketing lifecycle and driving exceptional partner service.
Senior Customer Success Manager at TrueContext, leading account management and ensuring customer satisfaction through best practices. Focused on onboarding, engagement measurement, and renewal processes.
Customer Success Manager Jr. at Saipos responsible for client retention and activation. Collaborate with teams to provide a positive customer experience and resolve operational issues.
Account Manager dedicated to customer success in healthcare technology. Ensuring retention and growth within an established customer base while developing strategies for product engagement.
Head of Customer Success overseeing Account Management team at an AI growth platform for service businesses. Focused on driving revenue, retention, and team performance.
CRM Specialist managing CRM data accuracy and supporting business development at King & Spalding. Collaborating with stakeholders and providing user support in a dynamic legal environment.