Solution Analyst responsible for managing complex incidents while collaborating with development and business teams at Beneva. Ensuring system performance and guiding solutions for incident resolution.
Responsibilities
Analyze complex incidents received
Diagnose issues and direct development teams toward the corrective actions to implement
Manage incident lifecycle
Recommend and document improvements to existing processes
Act as a facilitator between business and IT teams during incidents
Monitor production status on a daily basis
Analyze system logs and other reports
Coordinate task allocation and priority management
Requirements
University degree in Computer Science or equivalent
Minimum of 5 years of relevant experience or an equivalent combination of education and experience
Strong knowledge of property and casualty (P&C) insurance
In-depth knowledge of Guidewire software is an asset
Good knowledge of Microsoft tools
Fluent in French, both spoken and written
Functional proficiency in English, both spoken and written
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