Hybrid Solution Analyst

Posted 3 weeks ago

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About the role

  • Solution Analyst responsible for managing complex incidents while collaborating with development and business teams at Beneva. Ensuring system performance and guiding solutions for incident resolution.

Responsibilities

  • Analyze complex incidents received
  • Diagnose issues and direct development teams toward the corrective actions to implement
  • Manage incident lifecycle
  • Recommend and document improvements to existing processes
  • Act as a facilitator between business and IT teams during incidents
  • Monitor production status on a daily basis
  • Analyze system logs and other reports
  • Coordinate task allocation and priority management

Requirements

  • University degree in Computer Science or equivalent
  • Minimum of 5 years of relevant experience or an equivalent combination of education and experience
  • Strong knowledge of property and casualty (P&C) insurance
  • In-depth knowledge of Guidewire software is an asset
  • Good knowledge of Microsoft tools
  • Fluent in French, both spoken and written
  • Functional proficiency in English, both spoken and written

Benefits

  • Health insurance
  • Defined benefit pension plan
  • Flexible working hours
  • Paid vacation time
  • Telemedicine program
  • Employee assistance program
  • Ongoing continuous improvement initiatives

Job title

Solution Analyst

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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