About the role

  • Claims Consultant managing end-to-end claims processes at Ansvar Insurance Melbourne. Delivering exceptional customer service and supporting business development while ensuring compliance and quality.

Responsibilities

  • Manage end-to-end claims processes, including registration, assessment, negotiation, settlement, and payment verification, ensuring compliance with policy conditions, delegated authorities, and corporate guidelines.
  • Deliver exceptional customer service as the primary point of contact for claims-related enquiries, building strong relationships with brokers, distribution partners, clients, and internal stakeholders while resolving enquiries and complaints promptly and professionally.
  • Ensure claims quality and best practice, regularly reviewing claims accuracy, monitoring estimates against liabilities, and contributing to the continuous improvement of claims systems, procedures, and strategies.
  • Support business development and organisational capability, assisting with key schemes and customers, gathering market intelligence, participating in external events, and maintaining strong industry and legislative knowledge.
  • Contribute to a collaborative, high-performing workplace, supporting the Team Leader and senior colleagues with projects, coaching internal staff on systems and processes, promoting company values, and actively participating in learning and development initiatives.

Requirements

  • At least 2 years’ experience working in claims management
  • Strong commercial negotiation, influencing and stakeholder management skills.
  • Outstanding interpersonal and communication skills, both written and verbal, across all levels both internally and externally
  • Displays sound judgment and the ability to solve problems
  • Excellent analytical and abstract reasoning skills, possessing strong numerical reasoning.

Benefits

  • Competitive salary
  • Flexible, Hybrid working in modern CBD offices
  • Generous industry performance bonuses
  • Generous annual leave plus birthday, well-being, paid parental, volunteering & more
  • Tailored professional development programs
  • Recognised as the Best Australian Workplace for Fathers (2025)
  • Good Company Award Winner (2025)

Job title

Claims Consultant

Job type

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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