Offshore Service Provisioning Consultant handling service provisioning support for customers. Coordinating with operational teams to ensure timely ticket resolution in telecommunications.
About the role
- Associate Support Consultant troubleshooting product issues and collaborating with teams at Veradigm. Providing support via phone, email, and chat in a hybrid work environment.
Responsibilities
- Resolving client issues related to product functionality and system setup
- Logging, tracking, and documenting support cases
- Collaborating with product teams to escalate bugs or feedback
- Reproducing client issues and assisting in root cause identification
- Learning continuously through mentorship and knowledge base use
Requirements
- Bachelors degree in any stream – Technical/Science/Humanities
- Strong verbal and written communication skills (C1 English proficiency)
- Curious, tech-friendly, and eager to learn troubleshooting basics
- Comfortable working in a hybrid or remote support environment
- 2–3 years of experience in a customer or product support role (Bonus)
- Basic familiarity with cloud, app support, or healthcare software (Bonus)
Benefits
- Quarterly Company-Wide Recharge Days
- Flexible Work Environment (Remote/Hybrid Options)
- Peer-based incentive “Cheer” awards
- Tuition Reimbursement Program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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