Implementation Manager facilitating onboarding for Meltwater clients in EMEA, ensuring swift adoption of features. Collaborating with teams to provide tailored training and support outcomes.
About the role
- IT Implementation Specialist at Benchmark Gensuite coordinating and managing the implementation of SAAS solutions. Engaging with clients and maintaining project documentation in a hybrid work setting.
Responsibilities
- Coordinating the implementation of SAAS solutions
- liaising between internal teams and clients to ensure implementation is successfully completed
- Work closely with internal stakeholders to develop and maintain implementation timelines
- Engage directly with clients in a customer-facing role
- Identify potential challenges and proactively escalate issues to appropriate stakeholders
- Maintain accurate and up-to-date project documentation, including project plans, status reports, and relevant client communication records.
Requirements
- strong communication skills
- 4-6 years of strong customer delivery experience
- managing projects related to business software such as ERP, CRM, SAAS applications
- Previous experience in a coordination or project support role.
- Proven ability to take customer suggestions or insights and translate them into technical deliverables
- Extensive technical account management & customer engagement experience
Benefits
- annual bonus programs
- regular team-building events
- off-cycle reviews
- engaging team activities including happy hours and exciting virtual events
- Benchmark Gensuite Team Member Networks, like the Respect for Diversity Group and the Sustainability Group
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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