Customer Success Manager defining successful adoption and guiding customers at Pontosense. Collaborating with Sales, Product, and Operations to enhance customer experience.
About the role
- Service Delivery Lead overseeing end-to-end delivery of CRM Dynamics solutions. Managing project teams in a hybrid work environment based in Amsterdam.
Responsibilities
- Oversee the end-to-end delivery of CRM Dynamics solutions
- Ensure alignment with client needs and business objectives
- Manage project teams and collaborate with stakeholders
- Monitor project progress and address risks proactively
- Ensure successful solution deployment while adhering to best practices
- Balance of technical expertise, team leadership, and client-facing communication
Requirements
- Functional knowledge of CRM and Power Platform
- Experienced in a role of business advisor, DL and / or Product owner
- Experience with delivery including offshore resourcing
- Expert in stakeholder management
- Agile/Scrum (SaFe)
- Big plus would be FS or Insurance/pensions related working experience
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Success Manager helping customers successfully integrate Pontosense technology into their operations. Guiding adoption and collaborating with Sales, Product, and Operations teams.
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