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About the role
- Service Offering Manager at Autodesk focusing on education customers' adoption of technology. Designing AI-driven service offerings and collaborating with cross-functional teams.
Responsibilities
- Start strong: you will design and launch education-focused, horizontally scoped offerings that connect Autodesk’s AI, platform services, and product portfolio to measurable educational outcomes (learning outcomes, adoption, institutional adoption, and curriculum integration)
- Design end-to-end services offerings for education customers that span multiple product lines and leverage Autodesk platform services
- Define the expected customer experience, success outcomes and proposed delivery model for each offering, document journey maps, deliverables, templates, business model and pricing considerations
- Partner with Platform & Engineering teams and Product teams to translate capabilities and AI features into deliverable, repeatable services
- Collaborate with Education and Industry teams to ensure offerings meet the needs of instructors, learners, institutions and education buyers
- Define success metrics (e.g., time-to-value, adoption, NPS, license consumption, learning outcomes)
- Use customer and stakeholder feedback, market data, and competitive insight to prioritize offering roadmaps and to evolve content, scope and pricing
- Provide program management for offering design, pilot and scale phases; create launch checklists, enablement plans and risk mitigations required for regionally compliant deployments
- Ensure offerings consider privacy, security and ethical use of AI within education contexts, and coordinate with Trust/Privacy teams as required
- Build and maintain relationships with key academic partners, resellers and platform partners to enable broader distribution and co-deliveries
Requirements
- 5+ years relevant experience in Service/Offering Design, Professional Services, Consultancy or Product Management for services
- Demonstrated experience designing and launching professional services or success offerings for enterprise SaaS or platform businesses, ideally with cross-product (horizontal) scope
- Practical experience translating platform capabilities and API products into repeatable service deliverables
- Direct experience or strong domain knowledge of the education sector (K-12, Vocational, Higher Education, academic programs and edtech), including procurement cycles, LMS/platform integration patterns and curriculum needs
- Knowledge of customer journey mapping, experience design and how to operationalize experience across global delivery teams
- Proven ability to work effectively with global and virtual teams and to influence cross-functional stakeholders
- Strong program management skills with a track record of launching scalable offerings
Benefits
- Flexible working arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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