Field Service Engineer providing onsite repair and maintenance for gearboxes in Saudi Arabia. Responsible for troubleshooting and technical support for extrusion systems.
About the role
- Field Support Engineer providing in-depth technical and customer support for pharmacy automation products. Traveling regionally to ensure maximum uptime and customer satisfaction in pharmacies.
Responsibilities
- Provide in depth technical and customer support of pharmacy automation products
- Travel regionally to provide industry leading support to Pharmacies
- Deliver world-class customer service and problem resolution at client sites
- Ensure maximum uptime and customer satisfaction by maintaining equipment properly
- Instruct customers on proper operation and maintenance of products
- Document issues and resolutions in Salesforce Field Service Lightning
- Offer constructive feedback to management and engineering teams
Requirements
- High School Diploma with 3-5 years of field service experience
- Strong mechanical proficiency and ability to use standard hand tools
- Proficient knowledge of multiple Microsoft Operating Systems (Windows 2000, XP, 7, 10, 11)
- Extensive understanding of basic computer networking
- Ability to use Windows tools to identify network and PC information
- Knowledge of router and switch setup and operation
- Demonstrated ability to navigate file structures for editing configuration and XML files
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
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