MedTech Field Service Technician involved in implementing Pyxis systems in healthcare environments. Responsibilities include hardware installation, troubleshooting, and staff training across multiple locations.
About the role
- Field Service Engineer providing technical support and maintenance for Flow Cytometry instruments in the medical technology field. Actively managing technical escalations and ensuring quality service delivery.
Responsibilities
- Provide field-based and remote technical support to customers and colleagues in line with relevant training and experience
- You will carry out preventative maintenance, installation, relocation, repairs and corrective field change orders on Flow Cytometry instrumentation
- You will be responsible for diagnosing electrical, fluidic, mechanical, hardware, software and laser failures using established procedures and techniques
- You will determine the most cost-effective repair/solution to ensure minimum downtime
- Perform instrument certifications (IQ/OQ)
- Actively manage your car stock, ensuring all necessary spare parts and tools are available
- Effective management of technical escalations
- Works toward service metrics as defined by the Service Organization
Requirements
- HND or Degree in Electrical Engineering or extensive relevant experience as a Field Service Engineer
- A proactive approach with the ability to take lead if the situation requires it
- IT knowledge
- Flow Cytometry experience is a plus
- Experience working in the Telecoms, Robotics, Automation, and Medical Devices industries
- The ability to process knowledge across multi-modular and diverse product ranges
- Deliver high levels of customer service
- Full UK driving license
- Currently living within a daily commutable distance of Central London.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible working arrangements
- Professional development opportunities
- Bonus
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