Senior Manager of Technical Program Management at Capital One driving complex programs in cloud operations resilience. Collaborating with cross - functional teams to deliver technological solutions with an innovative approach.
About the role
- Enterprise Program Manager overseeing multiple concurrent BD implementation projects at strategic customers. Collaborating with teams to provide high-quality experiences and critical issue resolution.
Responsibilities
- Supports strategic direction of BD and provides support to the solution deployment & service teams
- Acts as the central point of contact for strategic & critical challenges, applying experience in problem-solving and decision-making approaches
- Demonstrates expertise of project management methodologies and relevant clinical and technical operational workflows
- Owns internal and customer program leadership and operational meetings; leads Customer Value Reviews and conducts program progress report outs
- Analyzes work effort and resources required across multiple projects to drive operational and implementation efficiencies
- Owns customer issue resolution, partnering with BD SMEs and key stakeholders to deliver timely resolution.
- Owns Field Action organization of BD and customer communication and execution
- Appropriately scales communication and escalation procedures with key BD and customer stakeholders
- Proactively facilitate internal communication, development & execution of mitigation plans to address program risks & issues
- Develops and reports regular program performance metrics to leadership & key stakeholders
- Cultivates strong relationships within BD and customer key stakeholders, is a trusted advisor
- Partners with the sales team to support opportunity curation
- Responsible for customer satisfaction (OSAT & NPS)
- Maintains strong industry and product knowledge
- Partners with BD Product Platform and Implementation Readiness teams to prioritize customer enhancement requests for future product releases
- Delivers deployment & upgrade roadmaps in partnership with BD Product Platform and Implementation Readiness teams to help prioritize customer enhancement requests for future product releases
- Partner with key BD stakeholders to support customer ease of doing business
Requirements
- Bachelor's degree required or equivalent work experience; MBA preferred, PMP certification preferred
- At least 5 years of experience with health care, software and/or device implementation/deployment
- Excellent organizational skills with the flexibility to readily lead and adapt to change
- Excellent communication (written and verbal), negotiation, and interpersonal skills
- Analytical and problem-solving skills to understand client challenges and propose effective solutions
- Ability to manage multiple customers, be detail oriented, and prioritize tasks effectively.
- Proficiency in CRM/Business System software and other relevant tools.
- Must possess and maintain a valid driver's license and meet BD's auto safety standards.
- Upon hire, must provide proof of, and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites to perform essential job functions.
- Employment at BD is contingent upon the Company’s receipt of sufficient proof that you are or will be fully vaccinated against COVID-19.
Benefits
- Annual Bonus Potential
- Discretionary LTI Bonus Potential
- reimbursement of vehicle use/mileage
- Potential reimbursement of phone use
- Medical coverage
- Health Savings Accounts
- Flexible Spending Accounts
- Dental coverage
- Vision coverage
- Hospital Care Insurance
- Critical Illness Insurance
- Accidental Injury Insurance
- Life and AD&D insurance
- Short-term disability coverage
- Long-term disability insurance
- long-term care with life insurance
- Other Well-being Resources
- Anxiety management program
- Wellness incentives
- Sleep improvement program
- Diabetes management program
- Virtual physical therapy
- Emotional/mental health support programs
- Weight management programs
- Gastrointestinal health program
- Substance use management program
- Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit
- BD 401(k) Plan
- BD Deferred Compensation and Restoration Plan
- 529 College Savings Plan
- Financial counseling
- Baxter Credit Union (BCU)
- Daily Pay
- College financial aid and application guidance
- Paid time off (PTO), including all required State leaves
- Educational assistance/tuition reimbursement
- MetLife Legal Plan
- Group auto and home insurance
- Pet insurance
- Commuter benefits
- Discounts on products and services
- Academic Achievement Scholarship
- Service Recognition Awards
- Employer matching donation
- Workplace accommodations
- Adoption assistance
- Backup day care and eldercare
- Support for neurodivergent adults, children, and caregivers
- Caregiving assistance for elderly and special needs individuals
- Employee Assistance Program (EAP)
- Paid Parental Leave
- Support for fertility, birthing, postpartum, and age-related hormonal changes
- Bereavement leaves
- Military leave
- Personal leave
- Family and Medical Leave (FML)
- Jury and Witness Duty Leave
Job title
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