Hybrid Billing Specialist II

Posted 11 hours ago

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About the role

  • Billing Specialist II managing partner onboarding and training for Skyswitch products. Handle billing support tasks and contribute to professional customer service efforts from our Bacolod City office.

Responsibilities

  • Handle a variety of Partner Billing and support tasks.
  • Play a key role in the new partner onboarding process, acting as the point of contact for Billing Services training and account setup.
  • Conduct and participate in Partner training programs as needed.
  • Assist in the preparation and maintenance of onboarding and Partner materials, helping Partners define their billing and back-office processes.
  • Develop a basic understanding of Skyswitch and CoreDial products and services to support Partners effectively.
  • Maintain professional interactions with customers, suppliers, and internal teams.
  • Report on key metrics across multiple projects.

Requirements

  • 2+ years of experience in billing services or a customer-facing role, experience in accounting or finance-related role is preferred.
  • Strong proficiency in Microsoft Office Suite and online webinar tools.
  • Experience with CRM platforms (HubSpot or similar) is preferred.
  • Ability to break down complex processes into concepts easily understood by Partners unfamiliar with billing software.
  • Solid understanding of general accounting processes and best practices.
  • Fundamental knowledge of the telecommunications (Telco) billing industry is preferred.
  • Experience with telecommunications and billing reconciliation practices is a plus.
  • Strong verbal and written communication skills with high attention to detail.
  • Strong organizational skills with the ability to manage multiple tasks, prioritize effectively, and work under pressure.
  • High level of integrity, honesty, and accountability in all work.
  • Enthusiastic attitude with a desire to exceed measurable performance goals.
  • Ability to work independently with minimal supervision while remaining proactive and adaptable.

Benefits

  • Health Insurance (HMO with 2 free dependents)
  • Generous Paid time off
  • Company retirement plan
  • 13th month pay

Job title

Billing Specialist II

Job type

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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