Float Client Relationship Consultant building relationships with customers through multiple channels at U.S. Bank. Providing counsel and solutions adapted to customer financial needs with a digital first mindset.
About the role
- Senior Venue Find Consultant managing venue sourcing for BCD Meetings & Events in London. Responsible for client communication and venue negotiations to ensure quality service delivery.
Responsibilities
- Exceed client’s expectations by delivering an initiative, quality service to meet the clients needs.
- To ensure relevant customer service levels are understood and consistently met or exceeded and to be suitably conversant in all relevant systems, and processes in line with customer requirements.
- Continually develop excellent venue destination knowledge through building positive relationships with key supplier contracts, attending familiarisation visits, destination workshops and webinars when required.
- Work as part of the team driven to find the right solutions, ensuring the client is supported and informed from start to finish on their journey with BCD Meetings and Events.
- This may involve liaising with other teams such as the BCD Meeting & Events finance team to ensure that all invoicing and financial matters are delivered to the client in a proactive and efficient manner.
- As a senior consultant you will assist the Team Manager as required on various matters including monitoring customer service levels and quality assurance.
- Also, you will assist with training and development of the consultants by sharing your knowledge and experience.
- Consistently apply and demonstrate venue and destination knowledge to all customers.
- Also be willing to constantly develop and expand your knowledge of the meetings & events industry, with both suppliers and destinations.
Requirements
- Previous experience and knowledge of meetings & events venues / destinations in the United Kingdom and Overseas is essential.
- You will have a flexible and proactive approach to work, while being able to juggle multiple priorities and projects with resilience under pressure.
- You will be comfortable with dealing with customers via phone, email and face to face.
- Experience of using Microsoft Office including Excel and experience of entering and extracting data from various databases.
- Being motivated to provide the best customer service for each client while developing your own knowledge, skills and experience.
- To represent and show our values in your work manner by working to solve issues together as a team, acting with purpose and always doing what is right for the clients needs and the company.
- Previous experience with venue booking systems.
- Proven negotiating and contracting experience with external suppliers.
Benefits
- Life Assurance x2 your annual salary
- 25 days holiday plus bank holidays
- Birthday day off
- Holiday Purchase Scheme - allowing up to 5 additional holidays days
- Discounted rates on Hotels & Travel
- Gym & Fitness Discounts
- Private Healthcare
- Pension Scheme
- Company Sick pay
- Lifestyle Benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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