Clinical Business Operations Representative facilitating resolution of clinical operations problems. Assisting patients with inquiries and managing office functions at UHealth, a university - based health system.
About the role
- Process Engineer role at BBVA, focusing on transformation and optimization of operational processes in Europe. Engage with multidisciplinary teams to enhance customer experience and operational efficiency.
Responsibilities
- Defining and executing Process Transformation Plans, with a specific focus on those affecting BBVA Europe Branch operations.
- Participating as a Process Engineer in SDA CIB projects, designing and coordinating process re-engineering proposals.
- Executing key process reengineering initiatives from an end-to-end perspective, including conceptualization and improvement proposals based on As-Is / To-Be process analysis, with a focus on process optimization and KPI definition.
Requirements
- More than 7 years of experience in Process Management, Process Engineering, Consulting, or Corporate & Investment Banking roles.
- Proficiency in process mapping using Business Process Management Notation (BPMN) or other industry standards (e.g., ARIS).
- Proven experience leading process redesign initiatives within large transformation programs.
- Ability to analyze complex organizational, process, and technology environments with a holistic perspective.
- Advanced ability to prepare deliverables and presentations using Google Presentations, and Sheets.
- Experience with customer journey mapping, identification of key moments of truth, and definition of improvement action plans.
- Knowledge of strategic organizational change management.
- Experience managing initiatives from concept/intent development through implementation and realization, with a strong focus on identifying and mitigating change risks.
- Experience or strong knowledge in one or more financial services areas, such as Wholesale Banking, Global Markets, Transactional Banking, Lending, Transaction Processing, Operations or Finance, Financial Risk (e.g., Bonds / Markets).
- Hands-on experience using AI tools to enhance business processes, including prompt engineering and building custom GPTs or Gems with platforms such as ChatGPT and Gemini/NotebookLM.
- English and Spanish Speaker. French is desirable (not mandatory). In addition, knowledge in German or Italian will also be valued.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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