Quality Analyst (Testing) at Georgia Dept. of Labor with focus on Java programs and database testing goals. Contract position in Atlanta, Georgia for enhancing software efficiency.
About the role
- Analista de Expansão na Bauducco para gestão de franquias. Responsável pela prospecção, negociações e suporte na central de atendimento ao franqueado.
Responsibilities
- Manage the Franchisee Service Center, monitoring tickets, prioritizing requests and ensuring qualified responses within established deadlines.
- Map, analyze and redesign service-related processes, creating clear workflows, policies, routines and operational standards.
- Act as a strategic partner to franchisees, understanding their needs, pain points and challenges, and translating these insights into action plans and continuous improvements.
- Connect and coordinate solutions with internal departments (Operations, Logistics, Product, Commercial/Sales, Training and Quality), ensuring alignment, agility and traceability of requests.
- Monitor center KPIs (SLA, ticket recurrence, franchisee NPS, root causes), proposing preventive and corrective actions.
- Handle specific requests such as product incidents, reimbursements and operational support, ensuring transparent responses focused on franchisee satisfaction.
- Promote a service-oriented culture and discipline focused on operational excellence, predictability and a positive experience.
Requirements
- Knowledge of franchise networks is a plus.
- Advanced Microsoft Office skills.
Benefits
- Transportation allowance; parking or company shuttle departing from two metro stations;
- On-site meals;
- Meal allowance or grocery basket;
- Medical and dental insurance;
- Private pension plan;
- Life insurance;
- Pharmacy discount program;
- Discounts on Bauducco products;
- Access to Wellhub (employee wellness platform);
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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