Hybrid Senior Franchisee Relationship Analyst

at Bauducco

• Job title: Senior Franchisee Relationship Analyst
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Guarulhos, Brazil

About the role

• Analista de Expansão na Bauducco para gestão de franquias. Responsável pela prospecção, negociações e suporte na central de atendimento ao franqueado.

Responsibilities

• Manage the Franchisee Service Center, monitoring tickets, prioritizing requests and ensuring qualified responses within established deadlines.
• Map, analyze and redesign service-related processes, creating clear workflows, policies, routines and operational standards.
• Act as a strategic partner to franchisees, understanding their needs, pain points and challenges, and translating these insights into action plans and continuous improvements.
• Connect and coordinate solutions with internal departments (Operations, Logistics, Product, Commercial/Sales, Training and Quality), ensuring alignment, agility and traceability of requests.
• Monitor center KPIs (SLA, ticket recurrence, franchisee NPS, root causes), proposing preventive and corrective actions.
• Handle specific requests such as product incidents, reimbursements and operational support, ensuring transparent responses focused on franchisee satisfaction.
• Promote a service-oriented culture and discipline focused on operational excellence, predictability and a positive experience.

Requirements

• Knowledge of franchise networks is a plus.
• Advanced Microsoft Office skills.

Benefits

• Transportation allowance; parking or company shuttle departing from two metro stations;
• On-site meals;
• Meal allowance or grocery basket;
• Medical and dental insurance;
• Private pension plan;
• Life insurance;
• Pharmacy discount program;
• Discounts on Bauducco products;
• Access to Wellhub (employee wellness platform);