Implementation Manager facilitating customer implementations on AI - powered reputation management platform. Managing project delivery and customer success through effective communication and best practices.
About the role
- Implementation Specialist managing client onboarding and system implementation for a global e-commerce platform. Focusing on improving processes and accelerating time-to-go-live for clients in Mexico.
Responsibilities
- Liderar el proceso de implementación y onboarding de nuevos clientes
- Acompañar a los clientes en la configuración del sistema hasta lograr una implementación completa
- Ser el punto de contacto principal durante la etapa de implementación
- Diseñar, documentar y mejorar procesos para acelerar las implementaciones
- Acompañar integraciones con plataformas de e-commerce y marketplaces en México
- Detectar riesgos y bloqueos de forma temprana y trabajar proactivamente en su resolución
- Coordinar con los equipos de Ventas, Producto y Customer Success
- Capacitar a los clientes en mejores prácticas para maximizar el uso de la plataforma
Requirements
- +2 años de experiencia en implementación, onboarding o customer success en empresas SaaS
- Experiencia con plataformas de e-commerce y/o marketplaces (idealmente en México)
- Capacidad para manejar múltiples implementaciones en paralelo
- Perfil orientado a procesos, eficiencia y resultados
- Excelentes habilidades de comunicación y trato con clientes
- Inglés fluido (oral y escrito)
- Residencia en México, Ciudad en Mexico
Benefits
- Forma parte de una empresa global con un producto consolidado y en plena expansión en LATAM.
- Un rol de alto impacto en un mercado estratégico y en crecimiento.
- Trabaja directamente con equipos de primer nivel en producto, ingeniería y ventas.
- Modelo de trabajo híbrido, remuneración competitiva y oportunidades reales de crecimiento profesional.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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