Resource Manager driving operational excellence across EMEA for Croud, a global digital marketing agency. Ensuring effective resource management and team wellbeing through data - driven decision making.
About the role
- RDM Release Delivery Manager at Bank of America coordinating multi-phase network project delivery. Collaborating with engineers and project managers to ensure timely execution and effective communication.
Responsibilities
- The RDM Release Delivery Manager works closely with assigned Engineers, Program and Project Managers and other support and service providers.
- Focuses and forecasts the delivery track of multi-phase work against change and release calendar(s).
- Understand the technical implementation/change processes, supports the Implementation Engineer throughout implementation (pre-during-post) and the full change management process.
- Responsible for the resolution of project escalations, tracks and manages synergies and dependencies supporting network implementation deliverables.
- Assures the timely delivery of Status reports, Financial Forecasts and Cost Sizing’s in accordance with the documented procedures.
Requirements
- Minimum of 10 years’ experience required in technical role supporting network project/programs
- Experience with Change Management and CAB processes and procedures
- Strong background in IT service delivery role
- Jira, Confluence, Lean-Agile, Scrum, Kanban, SAFe Agile methodologies
- Bachelor’s degree in engineering, computer science, business, finance, or related field/technical training
- Must have strong analytical skills
- Industry Certifications in PMP, ITIL are strongly preferred, technical certifications such as CCNA
Benefits
- health insurance
- supporting our teammates’ physical, emotional, and financial wellness
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Resource Manager driving operational excellence across the EMEA agency for a digital marketing firm. Ensuring resource levels are appropriate and optimizing resource management strategies for client needs.
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