Hybrid Operations Project Manager

at Bank of America

• Job title: Operations Project Manager
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: High School Diploma
• Location requirements: Hybrid, San Francisco, United States

About the role

• Operations Project Manager overseeing risk and control effectiveness for Consumer Client Experience at Bank of America. Collaborating with teams and ensuring adherence to enterprise standards.

Responsibilities

• Oversee the design and effectiveness of the risk and control environment to support Consumer Client Experience & Business Transformation and ensure adherence to enterprise-wide standards
• Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
• Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Conducts and coordinates quality inspection reviews to enhance process performance and control effectiveness
• Performs QA activities including executing on controls, oversight, and reporting results
• Execute initiatives by identifying areas of potential automation, procedural updates, thematic trends, and process enhancement opportunities to enhance process health and mitigate risk
• Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting

Requirements

• 1+ Experience in Risk, Compliance, Regulatory or Business Control environment
• Ability to systematically evaluate complex information to identify patterns, trends, and insights.
• Demonstrates precision and thoroughness in completing tasks and reviewing work.
• Applies objective analysis and evaluation to form sound judgments and decisions.
• Effectively identifies issues and implements practical solutions to resolve them.
• Clearly and professionally conveys information in written form tailored to the audience.
• Makes timely and informed choices by assessing available data and potential outcomes.
• Generates creative ideas and approaches to improve processes or solve challenges.
• Organizes tasks and responsibilities based on urgency and importance to meet deadlines.
• Accurately captures, structures, and maintains data for easy access and reference.
• Gathers, analyzes, and interprets relevant information to support decision-making and strategy.
• Able to work in a team environment as well as independently.

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Wellness programs