Hybrid Project Manager

at CATALIS

• Job title: Project Manager
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Atlanta, United States

About the role

• Project Manager with Catalis managing implementations for government clients. Leading training, planning, and execution to enhance government service delivery.

Responsibilities

• Plan and lead implementation/migration projects for city/county/state government clients.
• Create detailed project plans and associated artifacts including project schedule, risk/issues log, status reports, meeting agendas, statement of work, etc.
• Facilitate customer meetings and activities as needed, including discovery sessions, joint working sessions, user testing, regular status updates, executive steering committee meetings, etc.
• Monitor internal resources for capacity and budget utilization.
• Accurately forecast project revenues and expenses.
• Partner with internal teams and customer to understand business and technical requirements.
• Coordinate quality assurance (QA) testing to ensure that the software will function properly in the customer’s environment.
• Perform basic diagnostics and troubleshooting for payments software applications.
• Assist in training end users on the software to ensure their ability to use the software.
• Coordinate customer user acceptance testing (UAT) and go live support.
• Identify project risks and issues in a timely manner; assess and communicate necessary actions to ensure minimal impact to project health, schedule, and scope.
• Collaborate with customers and developers to help configure, install, test, and monitor computer programs and systems to address customer issues.
• Communicate effectively and professionally with customers, including executive-level customer contacts.
• Deliver an exceptional customer experience.
• Manage multiple implementations, while maintaining on-time deliverables.

Requirements

• Bachelor’s degree and 2+ years of experience managing projects and delivering successful outcomes for project stakeholders.
• Ability to communicate technical information to both technical and non-technical customers.
• Strong technical aptitude, enjoys troubleshooting technical issues.
• Comfortable with Excel pivot tables, SharePoint and similar technologies.
• Ability to work both in a team setting and independently.
• Excellent communication skills, both written and oral.
• Strong risk/issue assessment and mitigation skills.
• Excellent time management skills.
• Strong interpersonal, team-building skills.
• Comfortable gathering information from business users.
• Ability to work occasionally out of the Alpharetta, GA office.

Benefits

• A dynamic and supportive work environment in a mission driven organization
• Competitive salary and benefits package, including health, dental, vision insurance
• Unlimited PTO (paid time off)
• HSA and FSA options
• 401(k) plan with matching contributions
• Paid parental leave
• ABLE matching contributions for the disability community
• Employer paid short term and long-term disability insurance and group term life insurance
• Financial and legal assistance through our EAP (Employee Assistance Program)
• Opportunities for personal development and career advancement with free access to unlimited courses via Udemy
• The chance to make a significant impact on the delivery of government services and the lives of citizens