Hybrid Global Financial Crimes Manager – Forecast & Capacity Planning

Posted 4 weeks ago

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About the role

  • Lead Global Financial Crimes Forecasting and Capacity Planning at Bank of America. Drive operational excellence with staffing forecasts in financial crime risk management.

Responsibilities

  • Develop, maintain, and execute short- and long-term volume and staffing forecasts using advanced statistical, time-series, and machine learning models.
  • Analyze operational drivers, transaction volumes, and workload trends to inform capacity planning and workforce optimization strategies.
  • Partner with business leaders to translate forecasts into actionable staffing plans that align with service level objectives and regulatory requirements.
  • Continuously refine forecasting methodologies to improve accuracy and incorporate emerging trends, regulatory changes, and economic indicators.
  • Lead workforce planning cycles, including quarterly and annual capacity reviews, headcount planning, and budget alignment.
  • Prepare and deliver executive-level presentations on forecast results, capacity risks, and mitigation strategies.
  • Consolidate and distribute weekly, monthly, and quarterly workforce performance packages, ensuring accuracy and timeliness.
  • Identify and implement process improvements to enhance reporting efficiency and forecasting consistency across the organization.
  • Ensure workforce planning processes align with financial crimes compliance standards and operational risk frameworks.

Requirements

  • Minimum 7 years in forecasting, capacity planning, workforce management, or related analytics roles within financial services or risk management.
  • Bachelor’s degree in Mathematics, Statistics, Operations Research, Applied Economics, Data Science, or related STEM field (or equivalent experience).
  • Proficiency in statistical modeling, forecasting techniques, and advanced analytics tools (e.g., SAS, R, Python).
  • Strong Excel and data visualization skills; experience with workforce management platforms preferred.
  • Exceptional analytical and problem-solving skills.
  • Ability to communicate complex concepts clearly to senior leadership.
  • Strong influencing and collaboration skills across multiple stakeholders.

Benefits

  • Health insurance
  • Paid time off
  • Professional development opportunities

Job title

Global Financial Crimes Manager – Forecast & Capacity Planning

Job type

Experience level

SeniorLead

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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