Lead Global Financial Crimes Forecasting and Capacity Planning at Bank of America. Drive operational excellence with staffing forecasts in financial crime risk management.
Responsibilities
Develop, maintain, and execute short- and long-term volume and staffing forecasts using advanced statistical, time-series, and machine learning models.
Analyze operational drivers, transaction volumes, and workload trends to inform capacity planning and workforce optimization strategies.
Partner with business leaders to translate forecasts into actionable staffing plans that align with service level objectives and regulatory requirements.
Continuously refine forecasting methodologies to improve accuracy and incorporate emerging trends, regulatory changes, and economic indicators.
Lead workforce planning cycles, including quarterly and annual capacity reviews, headcount planning, and budget alignment.
Prepare and deliver executive-level presentations on forecast results, capacity risks, and mitigation strategies.
Consolidate and distribute weekly, monthly, and quarterly workforce performance packages, ensuring accuracy and timeliness.
Identify and implement process improvements to enhance reporting efficiency and forecasting consistency across the organization.
Ensure workforce planning processes align with financial crimes compliance standards and operational risk frameworks.
Requirements
Minimum 7 years in forecasting, capacity planning, workforce management, or related analytics roles within financial services or risk management.
Bachelor’s degree in Mathematics, Statistics, Operations Research, Applied Economics, Data Science, or related STEM field (or equivalent experience).
Proficiency in statistical modeling, forecasting techniques, and advanced analytics tools (e.g., SAS, R, Python).
Strong Excel and data visualization skills; experience with workforce management platforms preferred.
Exceptional analytical and problem-solving skills.
Ability to communicate complex concepts clearly to senior leadership.
Strong influencing and collaboration skills across multiple stakeholders.
Benefits
Health insurance
Paid time off
Professional development opportunities
Job title
Global Financial Crimes Manager – Forecast & Capacity Planning
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