Senior Software Engineer developing Microsoft Stack applications for Comcast, enhancing user experiences and business solutions through innovative web applications.
About the role
- Build scalable AI-driven infrastructure to enhance customer care solutions for Back Market. Work in a hybrid environment with a strong focus on backend engineering and AI technologies.
Responsibilities
- Build scalable infrastructure and APIs to integrate AI capabilities (LLMs, ML models) into Back Market's customer care systems
- Implement AI agent actions, MCP server connections, and data pipelines enabling the Care AI Agent to serve customers 24/7
- Develop robust monitoring, evaluation, and safety guardrails for AI features handling sensitive customer interactions
- Collaborate with data scientists to productionize ML models and optimize performance at scale
Requirements
- Strong backend engineering skills with keen interest in AI/ML technologies and willingness to learn about LLM integration patterns
- Familiarity with machine learning and statistical concepts
Benefits
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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