Build scalable AI-driven infrastructure to enhance customer care solutions for Back Market. Work in a hybrid environment with a strong focus on backend engineering and AI technologies.
Responsibilities
Build scalable infrastructure and APIs to integrate AI capabilities (LLMs, ML models) into Back Market's customer care systems
Implement AI agent actions, MCP server connections, and data pipelines enabling the Care AI Agent to serve customers 24/7
Develop robust monitoring, evaluation, and safety guardrails for AI features handling sensitive customer interactions
Collaborate with data scientists to productionize ML models and optimize performance at scale
Requirements
Strong backend engineering skills with keen interest in AI/ML technologies and willingness to learn about LLM integration patterns
Familiarity with machine learning and statistical concepts
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