Inside Sales role at Proact involves supporting customer needs and enhancing sales processes. Working collaboratively in a dynamic IT environment without requiring prior IT experience.
About the role
- Inside Sales Manager focusing on public sector IT solutions, engaging clients in Germany. Responsibilities include outbound calls, client engagement, and data management in CRM systems.
Responsibilities
- Proactively contacting prospects and existing customers by phone (outbound) across the DACH region — primarily within public administration and similar organizations
- Running campaigns to identify needs and to invite prospects to presentations — without applying sales pressure on the phone
- Handling inquiries from existing customers, preparing quotations and supporting them through to decision-making
- Identifying market trends and new business opportunities in collaboration with field sales and team leadership
- Maintaining customer data, call notes and proposals in the CRM system (MS-Sales)
- Close cooperation with inside and field sales and actively shaping telephony processes
Requirements
- Commercial/business education, ideally with an IT focus, or an equivalent qualification
- Experience in inside sales or telephone customer support — preferably in an IT environment or with complex technical subjects
- Confident use of MS 365 tools (Outlook, Teams, Excel, SharePoint) and ideally experience with CRM systems such as MS-Sales
- Enjoyment of active telephone outreach (inbound & outbound) and the ability to address technical and managerial audiences appropriately
- Interest in modern IT solutions and willingness to learn product details
- Communicative, team-oriented, customer-focused, independent, organized and goal-driven
Benefits
- Performance bonuses and employment covered by collective agreements in a secure, stable and growing industry
- Participation in the company's stock program, including subsidized free shares and support for occupational pension schemes
- Flexible working time models (e.g. part-time, flexitime, trust-based working hours, 4-day week, etc.) and the option for mobile/remote work
- Employee discounts with over 700 well-known providers
- State-of-the-art equipment to support your daily work (laptop, smartphone, company car) and, of course, free drinks and fresh fruit
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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