Senior Engagement Manager leading transformative digital programs for global brands, co-creating growth strategies and empowering multidisciplinary teams for impact.
Responsibilities
Lead complex digital engagements from strategy to execution ensuring delivery health, team alignment, and measurable business outcomes.
Connect delivery performance to client objectives by understanding their business model, KPIs, and transformation goals.
Drive account growth by identifying expansion opportunities, shaping proposals, and securing renewals.
Engage senior client stakeholders (VP, C-suite) as a trusted advisor; translate technical delivery updates into business value narratives.
Oversee financial performance of engagements manage budgets, margins, forecasting, and risk mitigation.
Foster high-performing, motivated teams drive collaboration, psychological safety, and strong delivery discipline.
Champion Axelerant’s buyer-centric approach, show curiosity, empathy, and business insight in every client interaction.
Collaborate cross-functionally with Sales, Delivery, and Solutions teams to align client needs with Axelerant’s capabilities.
Capture and share customer success stories to strengthen advocacy and thought leadership.
Requirements
8–12 years of experience in digital delivery, consulting, or technology services, including leading large-scale programs or client engagements.
Proven ability to manage multi-stream digital projects (CMS, cloud, DXPs, or digital transformation initiatives).
Experience in agency, consulting, or digital services environments.
Exposure to composable architectures, marketing automation, or CX platforms.
Strong understanding of digital transformation principles- how technology enables customer experience, growth, and operational agility.
Demonstrated client-facing leadership with executive stakeholders.
Financial acumen - forecasting, margin tracking, and P&L awareness.
Excellent communication, storytelling, and negotiation skills.
Team leadership experience- capable of guiding, mentoring, and empowering cross-functional teams.
Proficiency with delivery tools (e.g., Jira, Confluence, Forecast, or equivalent).
Familiarity with frameworks like ValueSelling or consultative sales. Previous account ownership with measurable YoY revenue growth.
Benefits
Be part of an **AI-first, remote-first** digital agency that’s shaping the future of customer experiences.
Collaborate with global teams and leading platform partners to solve meaningful challenges.
Enjoy a culture that supports autonomy, continuous learning, and work-life harmony.
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