Team Leader for a high-performing Legal Support Team in an insurance company. Leading operations, compliance, and mentoring in California Workers’ Compensation Legal Offices.
Responsibilities
Lead ongoing direction, coaching, and training for direct reports and new hires
Conduct monthly one-on-one meetings focused on performance, engagement, and professional development
Recognize high performance and proactively support team members who need coaching to meet standards
Oversee daily workflow, monitor workloads, and ensure timely review of incoming mail
Track and analyze support staff productivity and output
Identify and implement process improvements to increase efficiency and quality
Provide leadership in issue resolution and continuous improvement initiatives
Collaborate with the Law Office Administrator on clerical operations, staffing needs, and production goals
Attend huddles with support staff, attorneys, and management
Participate in monthly regional meetings with Pacific leadership
Leverage Workday to approve payroll, PTO, employee profiles, meeting notes, and goals
Support recruitment, onboarding, and off-boarding of support staff
Review and approve expense reports in PeopleSoft
Approve Coupa supply orders and manage vendor-related requests
Assist with monthly reporting and operational metrics
Support State Bar requirements, CLE renewals, and certificate tracking
Organize team events in partnership with the Law Office Administrator
Requirements
7+ years of experience in a law firm or legal department environment
Prior people leadership or equivalent experience, including mentorship, project oversight, and training
Working knowledge of California Workers’ Compensation law and board systems
Strong organizational, analytical, and prioritization skills with exceptional attention to detail
Ability to clearly communicate complex information in coaching and training settings
Demonstrated thought leadership with the ability to influence positive outcomes
A collaborative, solutions-oriented mindset with a positive outlook
Strong proficiency with MS Office and enterprise systems
College degree or equivalent professional experience
A demonstrated commitment to diversity, equity, and inclusion.
Must reside in the Greater Los Angeles or surrounding area.
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