Bilingual Investment Representative ensuring exceptional customer service for Qtrade Direct Investing at Aviso Wealth. Managing inquiries and supporting clients with trade orders in a fast - paced environment.
About the role
- Investment Representative at Aviso Wealth providing financial assistance through inquiries on Qtrade Direct Investing. Managing customer relationships and supporting online trading services with market insights.
Responsibilities
- Respond to inquiries via telephone, email, or chat on Qtrade Direct Investing (QDI) products and services in an efficient, compliant, courteous, and professional manner
- Support our clients by managing the order flow for online trading from our self-directed clients
- Act as the primary contact with the client with respect to the resolution of problems and complaints by initiating an investigation, recording details, referring to the relevant department and conducting appropriate follow-up
- Keep current with market trends and news items which may affect markets and impact client’s investment decisions
- Drive continuous improvement by identifying, suggesting and actively participating in process improvement
- Understand and apply department operating policies and procedures
Requirements
- Post secondary education is preferred with an emphasis in business or economics, or an equivalent combination of education and experience
- Completion of the Canadian Securities (CSC) and Conduct and Practices Handbook (CPH) is required
- 1-3 years’ experience as an Investment Representative in Direct Investing supporting Client trade orders, Financial Advisor or an Associate Advisor is ideal
- 2-3 years’ related work experience in the financial services industry in a customer facing position or in a call centre
- Options Licensing Course & Derivatives Fundamentals Course (DFOL) is an asset and is required within 6 months of being hired
- Securities registration as an Investment Representative within the past two years is ideal
- The ability to work in a fast-paced environment with volumes dictated by market trends, client demands, and seasonal peaks
- A positive attitude and excitement regarding learning new tasks and skills to keep up with changing environments / duties
- Being able to adapt to change is important as our hours can change, and so can your schedule
- Fluent communication skills (written and spoken) in English are required and bilingual skills in French are an asset to effectively communicate with partners, clients, and colleagues across Canada.
Benefits
- Competitive compensation package that rewards and recognizes individual contributions
- Excellent health, dental and insurance benefits to meet the diverse needs of our employees
- Generous vacation time, fitness benefit, parental leave top-up options
- Matching contributions to our retirement program
- Commitment to the continuous improvement of our staff through learning & development and an education assistance program
- Regular social events to foster teamwork
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