Administration Officer at Eagers Automotive providing administrative support across departments in a busy dealership environment. Processing vehicle deals and assisting with financial tasks.
About the role
- Bilingual Systems Access Administrator managing user access and identity management for Aviso's IT team. Provisioning and maintaining system access across enterprise systems and applications.
Responsibilities
- Provision, modify, and revoke user access across enterprise systems, applications, and platforms based on approved requests
- Administer user access provisioning, de-provisioning, and role-based access controls (RBAC) across systems and applications
- Maintain and enforce access management policies, standards, and procedures
- Support periodic user access reviews and attestations (privileged and non-privileged access)
- Monitor and audit access logs and user activity to ensure compliance with internal and external regulations
- Maintain audit-ready documentation and evidence for access requests and approvals
- Collaborate with IT, HR, and business units to ensure timely and accurate access changes
- Manage escalations for high-priority or high-profile access requests
- Meet defined SLAs and operational KPIs for access fulfillment
- Troubleshoot access-related issues and provide support to end-users
- Contribute to continuous improvement of IAM processes, workflows, and documentation
- Assist in the implementation of automation and self-service capabilities for access requests
- Document processes and maintain access control documentation
- Stay current with industry trends and best practices in identity and access management (IAM)
Requirements
- Bachelor’s degree or Diploma in computer science, Information Security, or related field (or equivalent experience)
- 3+ years of experience in system access administration, IAM, or IT operations
- Experience supporting access management in a regulated or enterprise environment
- Strong understanding of RBAC, least privilege, and segregation of duties principles
- Familiarity with Active Directory / Azure AD / LDAP (user and group management)
- Experience with IAM tools (e.g., SailPoint, Saviynt, CyberArk, Okta, Entra ID)
- Familiarity with compliance frameworks (e.g., SOX, GDPR, HIPAA)
- Experience supporting high-profile or business-critical applications
- Ability to work independently and collaboratively in a fast-paced environment
- Experience with Broadridge/Dataphile required
- Experience of supporting key client accounts
- Strong organizational and time management skills
- Strong attention to detail, problem solving and analytical skills
- Ability to work both independently and in a team
- Strong commitment to customer service
- Fluency (written and spoken) in English and French is required to effectively communicate with partners, clients, and colleagues across Canada
- Knowledge of ITIL processes and ServiceNow is preferred
- IAM certifications are an asset
Benefits
- Competitive compensation package that rewards and recognizes individual contributions
- Excellent health, dental and insurance benefits to meet the diverse needs of our employees
- Generous vacation time, fitness benefit, parental leave top-up options
- Matching contributions to our retirement program
- Commitment to the continuous improvement of our staff through learning & development and an education assistance program
- Regular social events to foster teamwork
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