Product Designer focusing on designing AI - backed customer support experiences at Assembled. Collaborating with product managers and engineers to innovate on support operations.
About the role
- UX/UI Designer working with Autoglass on digital solutions. Collaborating with teams to improve user experience and product development.
Responsibilities
- Work on building and improving processes and products in collaboration with technical and business teams.
- Act as a facilitator in problem solving, mediating the expectations of related teams.
- Act proactively, able to identify insights and generate opportunities for creating new products.
- Support the creation and evolution of the product roadmap.
- Prepare scripts and conduct research to understand users and their needs; map personas, user journeys and flows.
- Based on hypotheses, design and validate solutions through low- to high-fidelity prototyping.
- Perform benchmarking to provide input for well-founded discussions about market trends and practices from other areas.
- Share acquired knowledge with the goal of spreading a design culture across the company.
- Contribute to the creation and evolution of visual interface patterns for products.
- Participate in and contribute to internal team activities to improve design processes.
- Collaborate with multidisciplinary teams.
Requirements
- Bachelor's degree in Graphic Design, Product Design, Marketing, Advertising, Systems Analysis or related fields.
- Fundamentals and basic design concepts.
- Design Thinking tools.
- Experience in UX or UI.
- Experience with web systems and mobile applications projects.
- User research experience.
- Written communication and logical reasoning skills.
- Experience with Figma.
- Preferred qualifications:
- Experience with Design Sprint and/or Lean Inception.
- Experience as a facilitator.
- Experience with usability testing.
- Experience working with Design Systems.
- Experience in an agile development team.
- Certifications in UX.
Benefits
- Unimed health plan and Bradesco dental plan, extendable to dependents.
- Psychological and nutritional counseling.
- Life insurance.
- Pregnancy program with extended maternity leave.
- "Caring Space" — on-site beauty salon.
- Wellhub (discounts at gyms).
- Relaxing massage at your workstation.
- Transportation voucher.
- Meal and food allowance (Ifood Benefits Card).
- Discounts at daycare centers and schools for parents.
- Discounts at educational institutions.
- Breakfast and afternoon snacks.
- Opportunity to work and exchange daily knowledge with an amazing, welcoming team.
- Home office opportunities.
- Indica Tech referral program — bonus for referring new talents to the team.
- Opportunities for professional growth.
- Access to the Grupo Autoglass Corporate Education Portal with more than 200 free courses and certificates.
- Frequent training and mentorship programs.
- FREE and EXCLUSIVE access to Alura or Udemy.
- Certification incentive program.
- A highly collaborative and challenging work environment.
Job title
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