Senior Director of Business Strategy at Autodesk driving operational excellence and customer success worldwide. Leading strategic initiatives and managing high-performing teams with a focus on continuous improvement.
Responsibilities
Drive operational excellence and organizational agility at global scale
Shape and execute strategic initiatives
Partner with Customer Success leadership to manage operating models
Provide insightful analysis about business execution
Lead data, analytics and insights for CS
Establish and monitor KPIs and success metrics
Champion operational best practices and optimization
Engage and motivate the Business Excellence team
Act as a thought leader influencing organizational direction
Requirements
10+ years of experience in Customer Success, Business Operations, Strategy, or related functions
8–10 years of senior leadership experience
Proven track record leading global teams
Experience serving as an executive advisor or proxy for C-suite leadership
Experience in operational leadership for P&L organizations
Demonstrated success designing and executing business strategy
Extensive experience leading operational excellence, business transformation, and continuous improvement initiatives
Proven ability to drive KPI frameworks
Change management leadership experience
Deep experience in Customer Success strategy, programs, and operations
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