Bodily Injury Claims Representative evaluating insurance claims and determining coverage at Auto - Owners Insurance. Assemble facts and analyze legal liabilities while providing excellent customer service.
About the role
- Field Claims Representative handling property insurance claims under general supervision at Auto-Owners Insurance. Investigating, evaluating, and ensuring timely resolution of claims for agents and insureds.
Responsibilities
- handle insurance claims in the field under general supervision through the life-cycle of a claim including but not limited to: investigation, evaluation, and claim resolution
- provide service to agents, insureds, and others to ensure claims resolve accurately and timely
- investigate and assemble facts, determine policy coverage, evaluate the amount of loss, analyze legal liability
- handle multi-line property and casualty claims in an assigned territory with an emphasis on property claims
- become familiar with insurance coverage by studying insurance policies, endorsements and forms
- work toward the resolution of claims, and attend arbitrations, mediations, depositions, or trials as necessary
- ensure that claims payments are issued in a timely and accurate manner
- handle investigations by phone, mail and on-site investigations
Requirements
- Bachelor’s degree or direct equivalent experience handling property and casualty claims
- A minimum of 3 years handling multi-line property and casualty claims with an emphasis on property claims
- Field claims handling experience is preferred but not required
- Knowledge of Xactimate software is preferred but not required
- Above average communication skills (written and verbal)
- Ability to resolve complex issues
- Organize and interpret data
- Ability to handle multiple assignments
- Ability to effectively deal with a diverse group individuals
- Ability to accurately deal with mathematical problems, including, geometry (area and volume) and financial areas (such as accuracy in sums, unit costs, and the capacity to read and develop understanding of personal and business finance documents)
- Ability to drive an automobile, possess a valid driver license, and maintain a driving record consistent with the Company’s underwriting guidelines for coverage
Benefits
- friendly work environment
- structured training program
- employee mentoring
- excellent compensation/benefits package
- competitive base salary
- matched 401(k)
- fully-funded pension plan (once vested)
- bonus programs
- generous paid time off including holidays, vacation days, personal time, and sick leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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