Field Claims Representative handling property insurance claims under general supervision at Auto - Owners Insurance. Investigating, evaluating, and ensuring timely resolution of claims for agents and insureds.
About the role
- Bodily Injury Claims Specialist managing a variety of claims processes and providing high-level customer service at Auto-Owners Insurance. Responsible for evaluating coverage, determining loss amounts, and engaging in negotiations.
Responsibilities
- Assemble facts, determine coverage, evaluate the amount of loss, analyze legal liability, make payments in accordance with coverage, damage and liability determination, and perform other functions or duties to properly adjust the loss.
- Study insurance policies, endorsements, and forms to develop an understanding of insurance coverage.
- Follow claims handling procedures and participate in claim negotiations and settlements.
- Deliver a high level of customer service to our agents, insureds, and others.
- Devise alternative approaches to provide appropriate service, dependent upon the circumstances.
- Meet with people involved with claims, sometimes outside of our office environment.
- Handle investigations by telephone, email, mail, and on-site investigations.
- Maintain appropriate adjuster’s license(s), if required by statute in the jurisdiction employed, within the time frame prescribed by the Company or statute.
- Handle complex and unusual exposure claims effectively through on-site investigations and through participation in mediations, settlement conferences, and trials.
- Handle confidential information according to Company standards and in accordance with any applicable law, regulation, or rule.
- Assist in the evaluation and selection of outside counsel.
- Maintain punctual attendance according to an assigned work schedule at a Company approved work location.
Requirements
- A minimum of three years of insurance claims related experience.
- The ability to organize and conduct an investigation involving complex issues and assimilate the information to reach a logical and timely decision.
- The ability to effectively understand, interpret and communicate policy language.
- The dissemination of appropriate claim handling techniques so that others involved in the claim process are understanding of issues.
Benefits
- medical, prescription, dental and vision insurance
- associate, spouse and child life insurance
- supplemental sick pay
- long term disability
- health care flexible spending accounts and dependent care flexible spending accounts
- generous paid time off including holidays, vacation days, personal time, sick leave and parental leave
- adoption assistance
- discounts on personal insurance
- education matching gift program
- student loan assistance program
- gym membership and fitness class reimbursement program
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Bodily Injury Claims Representative evaluating insurance claims and determining coverage at Auto - Owners Insurance. Assemble facts and analyze legal liabilities while providing excellent customer service.
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