Claims Representative using claims systems to manage diary and handle auto claims. Conducting investigations, confirming coverage, and negotiating settlements with various stakeholders.
About the role
- Join Auto-Owners Insurance as a Bodily Injury Claims Representative. Handle claims, deliver customer service, and investigate insurance coverage while working in a hybrid model.
Responsibilities
- Assemble facts, determine coverage, evaluate the amount of loss, analyze legal liability, make payments in accordance with coverage, damage and liability determination, and perform other functions or duties to properly adjust the loss.
- Study insurance policies, endorsements, and forms to develop an understanding of insurance coverage.
- Follow claims handling procedures and participate in claim negotiations and settlements.
- Deliver a high level of customer service to our agents, insureds, and others.
- Devise alternative approaches to provide appropriate service, dependent upon the circumstances.
- Meet with people involved with claims, sometimes outside of our office environment.
- Handle investigations by telephone, email, mail, and on-site investigations.
- Maintain appropriate adjuster’s license(s), if required by statute in the jurisdiction employed, within the time frame prescribed by the Company or statute.
- Handle complex and unusual exposure claims effectively through on-site investigations and through participation in mediations, settlement conferences, and trials.
- Handle confidential information according to Company standards and in accordance with any applicable law, regulation, or rule.
- Assist in the evaluation and selection of outside counsel.
- Maintain punctual attendance according to an assigned work schedule at a Company approved work location.
Requirements
- A minimum of three years of insurance claims related experience
- The ability to organize and conduct an investigation involving complex issues and assimilate the information to reach a logical and timely decision
- The ability to effectively understand, interpret and communicate policy language
- The dissemination of appropriate claim handling techniques so that others involved in the claim process are understanding of issues.
Benefits
- Friendly work environment
- Structured training program
- Employee mentoring
- Excellent compensation/benefits package
- Competitive base salary
- Matched 401(k)
- Fully-funded pension plan (once vested)
- Bonus programs
- Generous paid time off including holidays, vacation days, personal time, and sick leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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