Claims representative processing entry-level insurance claims with Auto-Owners Insurance. Handling investigations, evaluations, and settlements under close supervision in a supportive team environment.
Responsibilities
handle entry-level insurance claims under close supervision through the life-cycle of a claim including but not limited to: investigation, evaluation, and claim resolution
provide service to agents, insureds, and others to ensure claims resolve accurately and timely
investigate, evaluate, and settle entry-level insurance claims
study insurance policies, endorsements, and forms to develop foundational knowledge on Company insurance products
learn and comply with Company claim handling procedures
develop entry-level claim negotiation and settlement skills
build skills to effectively serve the needs of agents, insureds, and others
meet and communicate with claimants, legal counsel, and third-parties
develop specialized skills including but not limited to, estimating and use of designated computer-based programs for loss adjustment
study, obtain, and maintain an adjuster’s license(s), if required by statute within the timeline established by the Company or legal requirements
Requirements
Bachelor's degree or direct equivalent experience with property/casualty claims handling
Ability to organize data, multi-task and make decisions independently
Above average communication skills (written and verbal)
Ability to write reports and compose correspondence
Ability to resolve complex issues
Ability to maintain confidentially and data security
Ability to effectively deal with a diverse group individuals
Ability to accurately deal with mathematical problems, including, geometry (area and volume) and financial areas (such as accuracy in sums, unit costs, and the capacity to read and develop understanding of personal and business finance documents)
Ability to drive an automobile, possess a valid driver license, and maintain a driving record consistent with the Company’s underwriting guidelines for coverage
Continually develop product knowledge through participation in approved educational programs
Benefits
friendly work environment
structured training program
employee mentoring
excellent compensation/benefits package
competitive base salary
matched 401(k)
fully-funded pension plan (once vested)
bonus programs
generous paid time off including holidays, vacation days, personal time, and sick leave
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