Customer Success Manager tasked with managing IT services and customer relationships post sale for colocation and cloud solutions. Ensuring value and engagement to drive renewals and expansion.
About the role
- Manage Customer Success team delivering AI marketing solutions. Drive client strategies in email and SMS marketing for enhancing customer satisfaction and revenue.
Responsibilities
- Manage and support a team of individual contributors as they expand their books of business and refine their CS skills
- Work directly with your team on a daily basis to be strategic thought partners for their clients to deliver against their email & SMS marketing goals
- Build and execute a world-class strategic customer success program
- Utilize an exceptional proactive CSM motion to drive revenue and retention attainment and portfolio growth, NDR
- Collaborate with Sales, Product, and Professional Service Teams to ensure an exceptional customer journey
Requirements
- Minimum of 2 years of management experience in a high-growth software SaaS organization
- 5-10 years of combined experience in sales, customer success, or renewal sales, with a preference for experience in the Enterprise customer success segment
- Possess deep knowledge of go-to-market strategies and strong process management skills
- Personable and enthusiastic about coaching and developing employees internally while fostering strong client relationships externally
- Committed to continuous learning and adept at receiving and implementing feedback
- Strong entrepreneurial mindset, self-motivated to work independently within tight timelines to achieve ambitious goals
- Exceptionally detail-oriented and organized
- Experience in recruiting, developing, and managing teams
Benefits
- Equal Opportunity Employer
- Fair, inclusive and equitable workplace free from discrimination
- Reasonable accommodations for candidates with disabilities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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