Project Management Associate overseeing comprehensive project delivery from initiation to operational support for US customers. Coordination with internal stakeholders and management of risks and schedules.
Responsibilities
Lead the implementation of new external clients into AT&T Managed Network Services
Oversee the overall implementation of customer designs, including partnering services
Maintain responsibility for the customer from implementation through to contract termination
Implement WAN for managed clients, ensuring compliance with contract specifications
Provide Day 1 and Day 2 support, including managing physical and logical changes, and disconnects
Identify and address key aspects of problems early, determining the best resolutions
Respond to custom requirements (CSOP) and extend responsibilities as required by the customer
Requirements
A minimum of 2 years of experience in Telco or IT
Familiarity with Project Management best practices
Knowledge of communication and networking technologies
Strong phone interaction skills for customer and peer communication during implementation and problem resolution
Prior experience interfacing directly with customers, project managers, internal organizations, and U.S. based local exchange companies
Proficient in English with excellent verbal and written communication skills
PC literate with experience in software packages such as MS Excel, Outlook, Word, Power BI user, Service Now, Salesforce.
Benefits
Competitive salary plus an annual company performance bonus in the amount of 9% of annual salary
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