Technical Customer Support Specialist at Plusgrade providing solutions for customers in travel tech. Collaborating with teams to enhance customer journeys and streamline technical support processes.
About the role
- Internal Support Engineer providing IT and user support for hedge funds and investment firms. Collaborating with internal systems to support user experience and technological infrastructure.
Responsibilities
- Support internal systems, including Laptops, Desktops, Azure AVD, Entra ID, Intune, MS Defender, and VOIP system
- Collaborate within the internal infrastructure team
- Provide excellent user support and troubleshooting
Requirements
- Minimum 5 years of IT experience/administration
- Strong verbal and written communication skills
- Advanced PowerShell skills including scripting
- End User Support / Desktop Support: Windows 10/11, Microsoft Office, desktop, and mobile device troubleshooting
- Support of primarily Microsoft 365 stack (Exchange Online, SharePoint Online, Intune, Entra ID)
- Systems Administration: knowledge of Windows Server 2019/2022 including Active Directory, Group Policy, and Domain Controllers
- Support/use of ConnectWise Manage and ScreenConnect
- Experience in data and platform migrations; e.g., Email security migration, VOIP migration, on-prem/hybrid to cloud migrations
- Experience taking projects/deployments from proof-of-concept to production
Benefits
- Internal Support Engineer role
- Collaboration with internal infrastructure team
- Excellent career development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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