As an IT Support Engineer, you will assist employees with IT challenges while ensuring stable operations. Work between onsite and remote support for the company.
About the role
- Support Analyst acting as a technical and operational point of support for internal and external clients. Ensuring efficiency in the use of corporate travel systems at LCA.
Responsibilities
- Provide technical and operational support to internal and external clients, handling, analyzing and resolving tickets related to corporate travel systems and workflows;
- Map, understand and guide on best use of systems, ensuring adherence to processes and operational best practices;
- Identify opportunities to improve service workflows and processes, proposing more efficient and scalable solutions for the operation;
- Work collaboratively with the Operations, Sales and IT teams to ensure alignment, clear communication and prompt resolution of requests;
- Support the implementation of system and process improvements, assisting with testing, adjustments and guidance for the teams involved;
- Produce analyses, controls and operational reports to support decision-making and continuous improvement.
Requirements
- Experience in the travel/tourism sector, preferably in corporate travel;
- Technical knowledge of the Argo system;
- Advanced Excel (pivot tables, formulas, data analysis);
- Experience or familiarity with Lemontech and Wooba is a plus;
- Strong ability to analyze processes and understand operational workflows.
Benefits
- Health insurance
- Dental insurance
- Bonus
- Meal voucher
- Transportation voucher
- Totalpass
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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