Technical Support Architect managing customer issues related to VoLTE and IMS networks at Mavenir. Ensuring effective operations and troubleshooting of advanced telecom solutions.
About the role
- Support Engineer monitoring batch jobs and resolving production issues in SaaS environments for Blue Yonder. Ensuring system availability and operational excellence in planning applications.
Responsibilities
- Monitor batch jobs across Planning environments
- Identify failures proactively
- Perform first-level troubleshooting
- Ensure SLA adherence
- Own customer-reported issues end-to-end
- Diagnose production failures
- Coordinate with internal engineering teams
- Drive resolution closure
- Support pre-production maintenance
- Validate deployments
- Assist with patch testing
- Suggest process improvements
- Improve monitoring efficiency
- Support scripting automation initiatives
- Provide status updates
- Participate in MIM calls when required
- Deliver resolution summaries
- Support service reporting activities
Requirements
- 2–4 years production support experience
- Strong PL/SQL knowledge
- Oracle database troubleshooting
- Unix/Linux command-line usage
- Shell scripting basics
- Windows server exposure
- Batch job troubleshooting experience
- Incident/change/problem management lifecycle understanding
- Shift readiness (24×7 support environment)
Benefits
- Health insurance
- Flexible working hours
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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