Customer Success Manager tasked with managing IT services and customer relationships post sale for colocation and cloud solutions. Ensuring value and engagement to drive renewals and expansion.
About the role
- Onboarding Success Manager guiding healthcare clients through athenaOne implementation processes. Leading project activities and facilitating stakeholder communication to ensure successful transitions.
Responsibilities
- Serve as a trusted advisor and project lead throughout implementation
- Lead customers through organizational and workflow changes for successful transition to athenaOne
- Facilitate project activities across a portfolio of customers to ensure timely completion
- Proactively communicate project status, risks and mitigation strategies
- Set clear, accurate expectations around athena’s product capabilities
- Partner with customers to guide on athena’s product capabilities and recommended workflows
- Navigate and manage escalations with a consultative approach
- Maintain clear, accurate documentation of project milestones, decisions, and outcomes.
Requirements
- Bachelor’s degree strongly preferred, ideally in Business Administration, Healthcare Management, Health Informatics, Public Health, Education, or another closely related field.
- 5–7 years of related professional experience, ideally within healthcare or a closely aligned industry, with demonstrated expertise in revenue cycle management and/or electronic medical records (EMR).
- Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue.
- Minimum of 3 years of project management experience, preferably in a client-facing services or SaaS implementation setting.
- Familiarity or experience working in an established medical specialty, such as pediatrics, family medicine, women’s health, community health, orthopedics, or behavioral health a strong plus.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
- Professional development opportunities
- Employee assistance programs
- Tuition assistance
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