Consultant eLearning focused on IT - Security and Phishing, developing awareness programs and assessing cyber risks for a bank in Zurich. Collaborating to enhance the Phishing platform and motivate employees.
About the role
- Dynamic back office support role in Mortgage Services focusing on post-settlement customer needs. Involves managing loan requests and maintaining communication with stakeholders.
Responsibilities
- Supporting post-settlement customers with complex loan & payment change requests via inbound/outbound calls and messages
- Managing existing customers' payment arrangements, redraws & ad-hoc requests
- Processing daily loan and treasury transactions
- Actioning loan variations once approved by the credit team
- Liaising with customers who request variations to their home loans
- Assisting with the processing of home loan variation requests
- Performing loan maintenance and remediation when required
- Processing discharge requests and providing final payout figures prior to settlement
- Maintaining clear and effective communication with internal and external stakeholders
- Completing daily internal quality assurance checks
- Adhering to procedures and upholding regulatory requirements and AML/ KYC obligations
Requirements
- At least 1 year customer service experience within the finance industry
- Experience in processing mortgage discharges and variations is preferred
- PEXA experience will be highly regarded
- Ability to work unsupervised
- Proficient in Word, Excel and Outlook
- Ability to handle high volumes
- Excellent time & priority management as well as organisational skills
- Great eye for detail
- Fantastic interpersonal and communication skills
- Proactive approach to resolving problems
- Ability to thrive in a fast-paced, rapidly changing work environment
Benefits
- Flexible and casual working environment
- Ability to work from home
- Loads of support and training
- Fantastic team culture with monthly events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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