IT Consultant specializing in SAP PP/MM modules at Plansee Group in Reutte, Austria. Managing international development and consulting in SAP applications with a focus on process standardization and project leadership.
About the role
- Client Specialist for sales and service via chat and WhatsApp. Managing customer needs and providing solutions in a call center environment.
Responsibilities
- The Specialist must identify the customer’s needs and provide practical, objective solutions in accordance with product and/or service procedures;
- Sell products and services;
- Each interaction may involve different types of situations reported by the customer;
- Specific technical tasks: call center support via Chat or WhatsApp and, if necessary, by voice to offer voice or data telephony services or products, working with service packages for residential or mobile phone lines, data packages, broadband and fiber services;
- Use systems to record interactions and carry out service actions.
Requirements
- Minimum 18 years of age;
- Education: High School Diploma required — College studies in progress or completed is a plus;
- Proof of education (high school or higher) such as transcript, statement, or diploma;
- Basic computer skills and fast typing;
- Voter registration card (Título de Eleitor);
- Military service/reservist certificate (males only);
- Courses: candidates with training in sales, negotiation, argumentation, public speaking, probing/questioning techniques, customer service, telemarketing communication, Word, Excel, typing, or Microsoft Office will be advantaged;
- Sales experience is a plus;
- Good verbal and written communication skills;
- Persuasive ability;
- Negotiation/argumentation skills;
- Availability to work on-site at the unit for the first 15 days;
- Availability to attend training either in-person or online;
- Preferably live near or have easy access to the Atento São Caetano do Sul unit.
Benefits
- Transportation allowance (Vale Transporte);
- Meal voucher and/or food voucher;
- Life insurance;
- Funeral assistance;
- Childcare/babysitter assistance / Assistance for children with disabilities / School transportation assistance;
- Product discounts;
- Dental care coverage;
- Medical assistance/health plan;
- Discounts on gym memberships / sports activities;
- Educational partnerships with course discounts;
- Career development plan;
- Pet health plan.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
SAP Techno - Functional Engagement Leader responsible for large - scale SAP programs. Leading transformation initiatives and acting as a trusted advisor to senior stakeholders in multiple business domains.
SAP BW BPC Team Lead at WME Group overseeing SAP data solutions and leading a team. Ensuring data integrity, system reliability, and delivering financial insights with SAP BW and BPC.
Vice President, SAP Services overseeing operational health and technical roadmap of SAP systems in WME. Partnering with Finance and Technology teams for enhancements and system reliability.
Lead Consultant managing SAP EWM projects for a transformative digital consultancy. Responsibilities include client management, requirement analysis, and project delivery in a hybrid work environment.
Lead Consultant configuring SAP PP and QM modules for a digital consultancy. Collaborating with stakeholders to enhance production and quality management processes.
Lead Consultant responsible for designing and deploying SAP FICO solutions. Collaborating with clients and guiding project implementations with a focus on financial operations.
Consultant providing Level 2 AMS support and enhancements for SAP Concur projects at Deloitte. Working with project teams to deliver business solutions and ensure client needs are met.
Chef de projet fonctionnel SI SAP gérant des projets SAP dans l'agroalimentaire, accompagnant les besoins IT et manager des équipes de projet.
Functional Analyst SAP SD ensuring excellence in sales and distribution processes at Vivo. Managing requirements and supporting SAP system enhancements and integrations.