Key Account Manager overseeing client relationships and aligning services with business objectives in Dublin. Responsible for account management and strategic planning for customer satisfaction.
Responsibilities
The Key Account Manager is responsible for fostering strong, long-term relationships with key clients, aligning our services with their business objectives, and ensuring high level customer satisfaction.
This role involves strategic planning, negotiations, and managing the overall health of the account, with a focus on understanding and addressing the customer's broader business needs.
The key account manager role will report to Global Strategic Account Manager.
Requirements
3+ years of experience in account management, client services, or a related field, with a focus on strategic planning and relationship management.
Fluency in English is required; proficiency in additional European language(s) is a plus.
Excellent communication and interpersonal skills.
Ability to understand and align with customer business objectives.
Strong negotiation and contract management skills.
Proven track record of managing complex accounts and driving growth.
Strong problem-solving skills and the ability to manage escalations effectively.
Proficiency in CRM tools and Microsoft Office Suite.
Flexibility to travel within Europe/UK/Nordics to meet with key clients.
Prior experience in a similar role within the data centre or logistics industry would be an advantage.
Benefits
Competitive market salary.
Performance-based bonus.
Opportunities for continuing professional development will also be provided.
Company pension plan (varies by region, subject to local employment laws).
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