About the role

  • Key Account Manager overseeing client relationships and aligning services with business objectives in Dublin. Responsible for account management and strategic planning for customer satisfaction.

Responsibilities

  • The Key Account Manager is responsible for fostering strong, long-term relationships with key clients, aligning our services with their business objectives, and ensuring high level customer satisfaction.
  • This role involves strategic planning, negotiations, and managing the overall health of the account, with a focus on understanding and addressing the customer's broader business needs.
  • The key account manager role will report to Global Strategic Account Manager.

Requirements

  • 3+ years of experience in account management, client services, or a related field, with a focus on strategic planning and relationship management.
  • Fluency in English is required; proficiency in additional European language(s) is a plus.
  • Excellent communication and interpersonal skills.
  • Ability to understand and align with customer business objectives.
  • Strong negotiation and contract management skills.
  • Proven track record of managing complex accounts and driving growth.
  • Strong problem-solving skills and the ability to manage escalations effectively.
  • Proficiency in CRM tools and Microsoft Office Suite.
  • Flexibility to travel within Europe/UK/Nordics to meet with key clients.
  • Prior experience in a similar role within the data centre or logistics industry would be an advantage.

Benefits

  • Competitive market salary.
  • Performance-based bonus.
  • Opportunities for continuing professional development will also be provided.
  • Company pension plan (varies by region, subject to local employment laws).
  • Sports & social club.

Job title

Key Account Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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