Tax Director managing Corporate Tax Strategies and initiatives at Avangrid. Leading federal and state tax planning while directing the tax staff in various activities.
About the role
- Director of Tax Client Operations leading enterprise tax operations and compliance for HCM and HRIS platforms. Overseeing compliance with federal, state, and local tax regulations while delivering world-class client support.
Responsibilities
- Lead and manage the Enterprise/Reseller Tax Support function, setting strategic goals and ensuring operational excellence.
- Build and scale a high-performing team, fostering a culture of accountability, collaboration, and continuous improvement.
- Serve as a key advisor to senior leadership on tax-related matters impacting the HCM/HRIS landscape.
- Ensure tax processes (e.g., payroll tax filings, unemployment tax, W-2 processing) are compliant with federal, state, and local regulations.
- Monitor legislative and regulatory developments and assess their impact on systems and operations.
- Collaborate with Legal, Risk, and Product teams to ensure tax compliance is embedded in product offerings and client deliverables.
- Oversee daily operations related to tax filings, amendments, payments, reconciliations, and year-end processing.
- Design and implement scalable processes and automation to support enterprise clients with complex tax needs.
- Manage relationships with third-party vendors, agencies, and partners as needed.
- Act as a key escalation point for complex client tax issues, ensuring timely resolution and communication.
- Provide thought leadership and technical tax expertise to internal teams including Customer Support, Sales, and Product Development.
- Develop and maintain knowledge content, tools, and training to support internal stakeholders and client education.
- Partner with Product and Engineering teams to guide tax-related system development and enhancements.
- Ensure accuracy and timeliness in tax configurations, updates, and system testing.
- Champion the integration of tax compliance automation and self-service tools for clients.
Requirements
- Bachelor’s degree in Accounting, Finance, Taxation, related field or equivalent work experience.
- 10+ years of progressive experience in payroll tax or employment tax compliance, preferably in an HCM/HRIS or payroll service provider environment.
- 5+ years of experience in a senior leadership role managing enterprise tax operations.
- Deep understanding of multi-state and federal payroll tax regulations and reporting.
- Proven ability to manage large, cross-functional teams and complex operational processes.
- Strong analytical, problem-solving, and decision-making skills.
- Excellent verbal and written communication skills, with an ability to translate complex tax concepts to diverse audiences.
- Preferred: CPA, CPP, or equivalent tax certification.
- Experience in SaaS, technology, or software product environments.
- Familiarity with tax integration in large-scale HCM/HRIS platforms.
- Knowledge of systems like Workday, ADP, UKG, Oracle HCM, or similar.
Benefits
- Medical, Dental, Vision, HSA, FSA- All effective on day 1!
- Company paid Basic Life Insurance, A+D, Long-Term Disability, and Short-Term Disability
- 401K Program with 3% safe harbor contribution
- Employee Stock Purchase Program
- Fitness Reimbursement Program
- Self-Managed PTO
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