Hybrid Director of Tax Client Operations

at Asure Software

• Job title: Director of Tax Client Operations
• Job type: Full Time
• Experience level: Lead
• Salary: $110,000 - $120,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: C++, Oracle
• Location requirements: Hybrid, Santa Ana, United States

About the role

• Director of Tax Client Operations leading enterprise tax operations and compliance for HCM and HRIS platforms. Overseeing compliance with federal, state, and local tax regulations while delivering world-class client support.

Responsibilities

• Lead and manage the Enterprise/Reseller Tax Support function, setting strategic goals and ensuring operational excellence.
• Build and scale a high-performing team, fostering a culture of accountability, collaboration, and continuous improvement.
• Serve as a key advisor to senior leadership on tax-related matters impacting the HCM/HRIS landscape.
• Ensure tax processes (e.g., payroll tax filings, unemployment tax, W-2 processing) are compliant with federal, state, and local regulations.
• Monitor legislative and regulatory developments and assess their impact on systems and operations.
• Collaborate with Legal, Risk, and Product teams to ensure tax compliance is embedded in product offerings and client deliverables.
• Oversee daily operations related to tax filings, amendments, payments, reconciliations, and year-end processing.
• Design and implement scalable processes and automation to support enterprise clients with complex tax needs.
• Manage relationships with third-party vendors, agencies, and partners as needed.
• Act as a key escalation point for complex client tax issues, ensuring timely resolution and communication.
• Provide thought leadership and technical tax expertise to internal teams including Customer Support, Sales, and Product Development.
• Develop and maintain knowledge content, tools, and training to support internal stakeholders and client education.
• Partner with Product and Engineering teams to guide tax-related system development and enhancements.
• Ensure accuracy and timeliness in tax configurations, updates, and system testing.
• Champion the integration of tax compliance automation and self-service tools for clients.

Requirements

• Bachelor’s degree in Accounting, Finance, Taxation, related field or equivalent work experience.
• 10+ years of progressive experience in payroll tax or employment tax compliance, preferably in an HCM/HRIS or payroll service provider environment.
• 5+ years of experience in a senior leadership role managing enterprise tax operations.
• Deep understanding of multi-state and federal payroll tax regulations and reporting.
• Proven ability to manage large, cross-functional teams and complex operational processes.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent verbal and written communication skills, with an ability to translate complex tax concepts to diverse audiences.
• Preferred: CPA, CPP, or equivalent tax certification.
• Experience in SaaS, technology, or software product environments.
• Familiarity with tax integration in large-scale HCM/HRIS platforms.
• Knowledge of systems like Workday, ADP, UKG, Oracle HCM, or similar.

Benefits

• Medical, Dental, Vision, HSA, FSA- All effective on day 1!
• Company paid Basic Life Insurance, A+D, Long-Term Disability, and Short-Term Disability
• 401K Program with 3% safe harbor contribution
• Employee Stock Purchase Program
• Fitness Reimbursement Program
• Self-Managed PTO